After firmwareupdate this week, my BE65 randomly loses internet connection untill a powercycle
Earlier this week, an update was offered for my BE65 through the app. I've installed it, and since then I run into the issue where about 2-3 times a day the BE65 loses it's internet connection and can't be restored until a full power cycle.
A day later a new firmware update was automatically installed, so I figured more people had complained about this and a bug was fixed. However, still same behaviour.
I've tried installing a previous firmware version, but that fails. I've also tried installing the latest Beta firmware, but this upgrade also fails. (both using the Web UI)
Please help me :-)
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Hi, thank you very much for the feedback.
As this version was just released, this is the second time I've received this feedback.
If possible, could you please help me check the following details:
1. May I know who your internet service provider is? How about the internet connection type on the Deco?
2. Later, when the issue was repeated, before restarting the Deco, please save a screenshot of the IPV4 settings and save a copy of the web UI system log here-Deco web interface login
--You can send an email to support.forum@tp-link.com and attach the above details.
Thanks a lot for your cooperation and support.
Wait for your reply.
Best regards.
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@Theo11 same thing is happening to me with my Deco BE65 since the firmware update
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Hi, thank you very much for the feedback.
As this version was just released, this is the second time I've received this feedback.
If possible, could you please help me check the following details:
1. May I know who your internet service provider is? How about the internet connection type on the Deco?
2. Later, when the issue was repeated, before restarting the Deco, please save a screenshot of the IPV4 settings and save a copy of the web UI system log here-Deco web interface login
--You can send an email to support.forum@tp-link.com and attach the above details.
Thanks a lot for your cooperation and support.
Wait for your reply.
Best regards.
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@David-TP Hi this is also happening to me since the firmware 1.1 build 2025012 12931 was installed a few days agao, every day its losing wifi, highly annoying as it was solid and now i have to keep turning off the device and back on.
My internet is an IFFT from Aquiss net UK
I will upload a screenshot of mine tomorrow when it stops working again.
Paul
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Hi, Thanks for the update.
I notice the case has been escalated to the senior engineer for further assistance.
Please check the email for more suggestions.
Best regards.
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