Hi,

I have the TP LINK router: 5G AX3000 / Deco X50-5G.
I can't tell you if it's V1 or V2; it's not indicated anywhere on the device's label or in the Deco app on iOS. I'll give you the serial number in case you can get this information: S/N: 22330A1000649.

In any case, I'm having a problem because the French operator Free Mobile has launched its 5G SA (Standalone) network.

I have a Free Mobile antenna about 80 meters from my home that is compatible with 5G SA on the 3500 MHz frequency band, which is the frequency used by Free Mobile for 5G SA. The operator offers customers access to 5G SA via an option that can be activated in their customer area, which I did. So I do have access to 5G SA on my mobile phone, which also has a subscription with Free Mobile. However, for my Deco Router, once the option is activated, I no longer receive any 5G signal. The problem therefore lies with the router and not with the Free Mobile operator (which customer service confirmed to me).
The problem seems to be affecting several of your customers, as you can see, for example, on this specialized forum : (can't make a link to this website...)
One user suggested a solution, indicating that the problem could be resolved by activating "3GGP release 16" on the router.
How can I obtain this update so that my router is compatible? Given that my router's firmware has the most recent update (1.2.0 Build 20241011 Real. 32926)?
Can you help me enable 5G Standalone on my router, please?
This would have a very positive impact on my internet speed.
I've already opened a ticket on this topic with TP LINK support, but I haven't received a satisfactory response.

Sincerely,
Marco