Poor experience with XE75 Pro using Wi-Fi
Hi
I had a perfectly working system for quite a while, and with no additional changes being made am now getting a number of issues.
The network has 6 XE75 Pro units on a 1GB connection. typical download speed is normally 900mb-1gb, and upload 100mb.
1. WiFi performance is now normally hovering between 50-100mb download, and upload can be anything between 10-20mb. Overall performance is now very poor to not usable on wifi
2. intermittent disconnects of the deco units, which come back after 5 mins or so.
Wired connectivity remains unaffected i.e. no issues with speed here.
I have tried adjusting some settings as per some recommendations from your KB articles:
I have done the following
Disable QOS. Turn off the UPNP feature and SIP ALG
I have tried turning on 6ghz, this made no difference.
Please help!
@KashifGHi, welcome to the community.
Are the 6* Deco XE75 Pro wirelessly connected to each other?
--Can I have some screenshots of the network map on the Deco APP, such as:
May I know how many mobile devices you have? Were they mainly smart home devices?
Can I have some model numbers of the mobile devices that had a slow speed and frequently dropped out?
If possible, I hope you could help me run a simple test:
- Enable the Guest network for 5GHz only to test whether the 5GHz Guest network could provide a decent wireless speed.
Wait for your reply and best regards.
Hi
All 6 units are wirelessly connected.
Approx 30 devices are typically connected, of which 7-8 are mobile devices. An example is Samsung S25 Ultra and the Google Pixel 6.
I have run the suggested test (5 ghz guest), with several speed tests and unfortunately no change.
