Deco BE65Pro(1.0) stuck in solid yellow
Deco BE65Pro(1.0) stuck in solid yellow
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Hi,
One of my three Deco BE65Pro(1.0) is stuck with the yellow led, always on.
I tried resetting from fabric but it doesn't work.
I also tried recovering the firmware and when I do it with HTTP Uboot method, it says the upgrade failed and that I chose the wrong file.
The problem is that I'm confused with the hardware version my deco has, because the base says S/N: Y2410???????? US/1.6, which would be version 1.6, but when I enter the management interface of the device and see the info of the other two decos, the model is Deco BE65Pro(1.0) which would be version 1.0.
Also, the problem is that the latest version that the 3 decos where updated to (even the one that is stuck with the yellow led) was firmware version "1.1.0 Build 20241110 Rel. 19378" that is only available for hardware version 1.6.
I hope you can help me,
Thanks,
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Update:
I just got a new beta firmware for Deco BE65 pro_V1. If possible, it is suggested to upload to this beta version after firmware recovery.
The beta firmware will be sent via Message and please let me know whether it helps.
Thank you very much.
Best regards.
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Hi, welcome to the community.
V1.6 is equal to V1.0 and 1.1.0 Build 20241110 is the correct and latest firmware for Deco BE65 Pro_V1.6.
Did it help if you try to recover to the 1.0.6 version here:
https://www.tp-link.com/us/support/download/deco-be65-pro/#Firmware
By the way, how long have you had the BE65 Pro and did the solid yellow issue just start recently?
-Is there something you think that might be relevant to the solid yellow LED, such as a power outage, storm, or something else?
Wait for your reply and best regards.
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Hello @David-TP,
Thank you very much for your quick response.
The firmware you mentioned is exactly the one I’m trying to install, and it gives me an error.
I bought the BE65 Pro in November 2024, and it worked very well until three days ago when the yellow LED problem appeared.
I had a power outage, but it didn’t affect the other two BE65 Pro units. I tried using the power supply from another BE65 Pro, but the issue remains the same.
I also tested the power supply from the damaged BE65 Pro on the other two, and they work fine, so I’ve ruled out any issues with the power supply.
I hope I’ve answered your questions.
Looking forward to your comments.
Thank you very much.
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Update:
I just got a new beta firmware for Deco BE65 pro_V1. If possible, it is suggested to upload to this beta version after firmware recovery.
The beta firmware will be sent via Message and please let me know whether it helps.
Thank you very much.
Best regards.
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@David-TP I have the exact same issue .. I've been troubleshooting for the past week attempting every single possible solution... nothing works.. at one point it randomly turned back blue, I got it to work for like an hour, and then I attempted to unplug and move into the bedroom, and now it's stuck yellow again ... doesn't make any sense unless firmware was poorly developed ...
my circumstances are exactly the same... I purchased a 3 pack of deco be65 during Black Friday November 2024, and I've already ran into this problem multiple times.... I'm on the same firmware and hardware version as the guy above.
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Hi @David-TP ,
Thank you very much for your reply and this update.
I would be interested in receiving and testing this beta firmware.
I would really appreciate it if you could send it to me.
Thank you very much.
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Hi @David-TP
Yes, I received the message and downloaded the file.
Thank you very much for your advice, I hadn't seen it.
Regards.
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Hi @David-TP
It worked!! I got my Deco back. Thank you very much for your support!!
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