Help with firmware C500
My camera is not working after firmware update . Red led and IR led works and dont blinking. Reset with button didn't work .
Камера перестала работать после прошивки . Горит красный светодиод и инфракрасные , не моргает , на кнопку reset реакции нет никакой .
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Hi,
You can refer to the below instructions to troubleshoot the reported issue.
What to do if my Tapo Camera gets bricked after a firmware update?
Best Regards
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Hi !
I found these manuals , but nothing helped me . And there is no factory_up_boot firmware for C500 .
I can flash my chip via programmer , if you can give me correct firmware .
I will be very greateful !!
Thank you for relpy !
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Hi,
If the problem remains after you have tried the suggestions under Case 2, it may be the camera has an issue. It's recommended to contact your retailer or local team to check if your camera is under warranty.
Best Regards
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