Tapo C500 ONVIF-PTZ issue after firmware upgrade to 1.3.1

Tapo C500 ONVIF-PTZ issue after firmware upgrade to 1.3.1

Tapo C500 ONVIF-PTZ issue after firmware upgrade to 1.3.1
Tapo C500 ONVIF-PTZ issue after firmware upgrade to 1.3.1
Thursday
Model: Tapo C500  
Hardware Version: V1
Firmware Version: 1.3.1

 

Hi all,

 

Recently, one of my three Tapo C500 cameras received an OTA update to firmware version 1.3.1.

Since then, the ONVIF PTZ functionality has stopped working on my NVR.

 

The other two cameras, which did not receive this update, are working fine on firmware version 1.1.4.

 

Could you please look into restoring this functionality, or let me know if a fix is on the way?

 

I look forward to your response and thank you in advance for your help!

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#1
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5 Reply
Re:Tapo C500 ONVIF-PTZ issue after firmware upgrade to 1.3.1
Thursday

  @Davepl86 

Hi,

Sorry, I had not noticed your post. I have also highlighlted the same issue.

Hopefully it can be fixed in the next update.

 

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#2
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Re:Tapo C500 ONVIF-PTZ issue after firmware upgrade to 1.3.1
Friday

  @Davepl86   @Mrs_S     

Hi,
What app have you installed to stream the camera Tapo C500 via Onvif protocol?
Can you try to stream the camera with another app, such as iSpy or VLC, and check if the problem remains?
Best Regards

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#3
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Re:Tapo C500 ONVIF-PTZ issue after firmware upgrade to 1.3.1
Friday - last edited Friday

  @Solla-topee 

Hi,

On my side, I am currently using XMeye CMS for Windows to control the NVR.

The image is streaming okay, just the pan/tilt that is not working.

It would be good to have the issue resolved for CMS, so that I don't need to switch to different control software.

 

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#4
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Re:Tapo C500 ONVIF-PTZ issue after firmware upgrade to 1.3.1
Friday - last edited Friday

Hello there  @Solla-topee and @Mrs_S 

 

I'm using Frigate as my NVR, it's been working fine with the cameras in previous firmware versions latest one working fine was 1.1.4,

 

The only other way I was able to check for PTZ capabilites not working with firmware 1.3.1 was with Python library ONVIFCamera please see below for details,

Could you let us know if a fix is coming to restore the functionality?

Thanks for the support, Looking forward for your response!

 

 

INFO:root:Attempting to connect to camera at 192.168.1.17:2020
INFO:root:
Camera Connection Successful!
INFO:root:--------------------------------------------------
INFO:root:Manufacturer: tp-link
INFO:root:Model: Tapo C500
INFO:root:Firmware Version: 1.1.4 Build 240506 Rel.39487n
INFO:root:Serial Number: ...
INFO:root:Hardware ID: 1.0
INFO:root:
Available Profiles:
INFO:root:Profile Name: mainStream
INFO:root:Profile Token: profile_1
INFO:root:Profile Name: minorStream
INFO:root:Profile Token: profile_2
INFO:root:
Checking PTZ Capabilities:
INFO:root:--------------------------------------------------
INFO:root:
PTZ Configuration for Profile: mainStream
INFO:root:Node Token: PTZNODETOKEN
INFO:root:
Supported PTZ Operations:
INFO:root:  Pan/Tilt Supported: Yes
INFO:root:  Zoom Supported: Yes
INFO:root:  Continuous Move Supported: Yes
INFO:root:  Absolute Move Supported: Yes
INFO:root:
PTZ Configuration for Profile: minorStream
INFO:root:Node Token: PTZNODETOKEN
INFO:root:
Supported PTZ Operations:
INFO:root:  Pan/Tilt Supported: Yes
INFO:root:  Zoom Supported: Yes
INFO:root:  Continuous Move Supported: Yes
INFO:root:  Absolute Move Supported: Yes

 

 

 

 

INFO:root:Attempting to connect to camera at 192.168.1.18:2020
INFO:root:
Camera Connection Successful!
INFO:root:--------------------------------------------------
INFO:root:Manufacturer: tp-link
INFO:root:Model: Tapo C500
INFO:root:Firmware Version: 1.3.1 Build 240820 Rel.71705n
INFO:root:Serial Number: ...
INFO:root:Hardware ID: 1.0
INFO:root:
Available Profiles:
INFO:root:Profile Name: mainStream
INFO:root:Profile Token: profile_1
INFO:root:Profile Name: minorStream
INFO:root:Profile Token: profile_2
INFO:root:Profile Name: jpegStream
INFO:root:Profile Token: profile_3
INFO:root:
Checking PTZ Capabilities:
INFO:root:--------------------------------------------------
INFO:root:
Profile mainStream does not support PTZ operations
INFO:root:
Profile minorStream does not support PTZ operations
INFO:root:
Profile jpegStream does not support PTZ operations

 

 

Regards!

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#5
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Re:Tapo C500 ONVIF-PTZ issue after firmware upgrade to 1.3.1
Monday

  @Davepl86    @Mrs_S  

Hi,
I have escalated your case to the tech team, and they will follow up on it via email. Please check your email box and confirm.
Best Regards

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#6
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