Tapo C500 ONVIF-PTZ issue after firmware upgrade to 1.3.1
Tapo C500 ONVIF-PTZ issue after firmware upgrade to 1.3.1
Hi all,
Recently, one of my three Tapo C500 cameras received an OTA update to firmware version 1.3.1.
Since then, the ONVIF PTZ functionality has stopped working on my NVR.
The other two cameras, which did not receive this update, are working fine on firmware version 1.1.4.
Could you please look into restoring this functionality, or let me know if a fix is on the way?
I look forward to your response and thank you in advance for your help!
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Hi All,
We have new firmware that may solve the Onvif Pan & Tilt issue on the Tapo C500, please send me(@Solla-topee) "Forum ID 713630 + C500's MAC address" via a private message if you want to try the new firmware.
Before the Upgrade:
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update the firmware of the Tapo devices on the Tapo App
Best Regards
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Hi,
Sorry, I had not noticed your post. I have also highlighlted the same issue.
Hopefully it can be fixed in the next update.
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Hi,
On my side, I am currently using XMeye CMS for Windows to control the NVR.
The image is streaming okay, just the pan/tilt that is not working.
It would be good to have the issue resolved for CMS, so that I don't need to switch to different control software.
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Hello there @Solla-topee and @Mrs_S
I'm using Frigate as my NVR, it's been working fine with the cameras in previous firmware versions latest one working fine was 1.1.4,
The only other way I was able to check for PTZ capabilites not working with firmware 1.3.1 was with Python library ONVIFCamera please see below for details,
Could you let us know if a fix is coming to restore the functionality?
Thanks for the support, Looking forward for your response!
INFO:root:Attempting to connect to camera at 192.168.1.17:2020
INFO:root:
Camera Connection Successful!
INFO:root:--------------------------------------------------
INFO:root:Manufacturer: tp-link
INFO:root:Model: Tapo C500
INFO:root:Firmware Version: 1.1.4 Build 240506 Rel.39487n
INFO:root:Serial Number: ...
INFO:root:Hardware ID: 1.0
INFO:root:
Available Profiles:
INFO:root:Profile Name: mainStream
INFO:root:Profile Token: profile_1
INFO:root:Profile Name: minorStream
INFO:root:Profile Token: profile_2
INFO:root:
Checking PTZ Capabilities:
INFO:root:--------------------------------------------------
INFO:root:
PTZ Configuration for Profile: mainStream
INFO:root:Node Token: PTZNODETOKEN
INFO:root:
Supported PTZ Operations:
INFO:root: Pan/Tilt Supported: Yes
INFO:root: Zoom Supported: Yes
INFO:root: Continuous Move Supported: Yes
INFO:root: Absolute Move Supported: Yes
INFO:root:
PTZ Configuration for Profile: minorStream
INFO:root:Node Token: PTZNODETOKEN
INFO:root:
Supported PTZ Operations:
INFO:root: Pan/Tilt Supported: Yes
INFO:root: Zoom Supported: Yes
INFO:root: Continuous Move Supported: Yes
INFO:root: Absolute Move Supported: Yes
INFO:root:Attempting to connect to camera at 192.168.1.18:2020
INFO:root:
Camera Connection Successful!
INFO:root:--------------------------------------------------
INFO:root:Manufacturer: tp-link
INFO:root:Model: Tapo C500
INFO:root:Firmware Version: 1.3.1 Build 240820 Rel.71705n
INFO:root:Serial Number: ...
INFO:root:Hardware ID: 1.0
INFO:root:
Available Profiles:
INFO:root:Profile Name: mainStream
INFO:root:Profile Token: profile_1
INFO:root:Profile Name: minorStream
INFO:root:Profile Token: profile_2
INFO:root:Profile Name: jpegStream
INFO:root:Profile Token: profile_3
INFO:root:
Checking PTZ Capabilities:
INFO:root:--------------------------------------------------
INFO:root:
Profile mainStream does not support PTZ operations
INFO:root:
Profile minorStream does not support PTZ operations
INFO:root:
Profile jpegStream does not support PTZ operations
Regards!
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Sir I have same issue that PTZ does not work after the 1.3.1 firmware upgrade of C500 on my hikvision i4200 nvr.
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Hi,
Please try to install the iSpy app on your computer and check if it will work fine with the camera.
Best Regards
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@Davepl86 I have a c500 and I see the version is 1.3.1 . Also using c225 doesnt show a version and ptz works fine with onvif c500 it has disappeared
You cant load ispy anymore gives you another app and I cant get it to work
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Hi All,
We have new firmware that may solve the Onvif Pan & Tilt issue on the Tapo C500, please send me(@Solla-topee) "Forum ID 713630 + C500's MAC address" via a private message if you want to try the new firmware.
Before the Upgrade:
(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update the firmware of the Tapo devices on the Tapo App
Best Regards
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- Report Inappropriate Content
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Views: 714
Replies: 11