Homeshield x50
I just purchased a 3 pack of the x50. I see it up and the deco app then suggested I sign up for a free trial of homeshield but once I subscribed and tried to select my network the app said I have no compatible devices. Is this true? And if so why push me to subscribe to something my device doesn't support?
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Hi, welcome to the community.
Can I have a screenshot of the error message on the Deco APP?
In the meantime, could you please refer to this link to help me submit the Deco APP log:
By the way, Deco X50_V1.3 is quite a unique hardware version, is the Deco provided by ISP?
Wait for your reply and best regards.
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@David-TP thanks for the response. Screenshot is attached. Not sure where that version came from. I entered firmware version but didn't know where to find the hardware version so thought I left it blank
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Thank you very much and could you please also help me submit the Deco APP log:
Wait for your reply and best regards.
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@David-TP sorry missed that bit earlier. Logs now sent
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