No reply from TP-Link Service or CS
Re. Dead Deco PX50
I have contacted the Italian Support email 4 times.
I know the emails are delivered and read, as I sent them with tracking.
I have contact CS via the web site form 2 times.
As yet no one from TP-Link has replied !
How am I expected to get this dead unit repaired ?
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Hi, Nice to see you again.
I will check with the local support team first to see if there is something we can do to proceed the RMA.
By the way, I viewed the previous record and there are 5*Deco PX50 into the Mesh system. Is neither of them being able to establish PLC+WiFi Backhaul?
---If possible, I hope you could help me run a simple test: please try to plug 2*Deco PX50s next to each other to see whether they could establish PLC+WiFi Backhaul.
Moreover, Did you use any powerline adapters before Deco PX50 at home?
Thank you very much and best regards.
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Hi David.
1. RMA
Your support on this would be appreciated.
2. Backhaul
Highly subjective observations
For a while (a good month or so), they all started to use PLC+Wifi,
there was no obvious reason to attribute this too, no changes to the house wiring, no new electrical devices, no firmware updates to Decos. So I can offer no causality.
But as irony seems to do, I just checked the Deco app as I write this email, and they are all WiFi again.
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For others that encounter this.
TP-Link Italy
Spoke to someone at TP-Link Italy (yes they eventually answered the phone).
Their instruction was that we should return the item to Amazon for repair.
Which seems to contradict what it says on Amazon.
Amazon
Spoke to customer service at Amazon..
The moment we said TP-Link they gave one of those sighs that told you everything.
He said that this was an on-going issue with TP-Link and if they wanted to play that gave then fine.
He issued a return code and the moment it arrived at Amazon we got a full refund.
Thank you Amazon.
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