How to recover deleted client

Iwao

2024-06-20 06:05:35

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Registered: 2024-06-20

How to recover deleted client

2024-06-20 06:05:35

Model: Deco BE85

Hardware Version:

Firmware Version:

Hello, I started to use deco, and one of my network clients was sorted into "offline clients" in spite of the machine is active.

I was not sure why it was "offline", but I deleted the client once from deco app because rebooting deco or the client didn't work.

Then the client disappeared from offline list and it was not in online list.

The machine is actually online.

Now I'm setting static IP to the machine, so I can access it but I cannot use DHCP because deco doesn't indicate it's address.

Does anyone know how to recover deleted client in deco??

1 Reply

Alexandre.

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2024-06-20 13:48:36 - last edited 2024-06-20 15:27:00

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Re:How to recover deleted client

2024-06-20 13:48:36 - last edited 2024-06-20 15:27:00

@Iwao

This may sound silly, but are you sure this "network client" connects to Deco mesh and not somewhere else? If it connects by WiFi, you should check that.

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This is just a theory, but symptoms match it:

Device (network client) used to be connected to Deco mesh. It were shown as active in Deco app.

At some point, device connected somewhere else. It became offline in Deco app, as it should.

Deleting offline device record from Deco app will not bring device back, because it is connected somewhere else.

Rebooting Deco mesh and device will not make device appear in Deco app, because device is connected somewhere else.

How to recover deleted client

How to recover deleted client

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