Solution Zscaler VPN / Global Protect VPN Performance Issue with Deco
This Article Applies to：
Deco X73-DSL_V1,Deco PX50_V1, Deco X50_V1
Issue Description:
Some users reported that, when connecting to Deco, devices that use the Zscaler VPN service, are close to unusable. For example, With the Zscaler VPN connected, the laptop only got 2-6mbps upload and the upload traffic is often blocked out or timed out. While without Zscaler, the laptop is able to get 400-800mbps Upload.
Possible Suggestions:
1. Please confirm the Zscaler VPN client utility is up-to-date.
2. If there is already an ISP-supplied router, please temporarily set Deco in Access Point mode.
How to set up Deco to work in Access Point mode
3. Please install the following beta firmware and comment below whether it worked or not.
| Deco X73-DSL_V1 | Please update to the latest firmware version 1.0.12 and above. |
| Deco PX50(US)_V1 | Please update to the latest firmware version 1.2.0 and above. |
| Deco PX50(EU)_V1 | Please update to the latest firmware version 1.2.0 and above. |
| Deco X50_V1 | Please update to the latest firmware version. |
| Deco X60_V3/3.2 | Please update to the latest firmware version. |
| Deco XE75/XE5300_V2 | Please update to the latest firmware version. |
| Deco XE75 Pro V2 | Please update to the latest firmware version. |
4. If you experienced a similar issue on other models, please feel free to comment below with the following details, then the case will be forwarded to the engineers for further investigation:
- The Internet connection type under Deco APP>More>Internet Connection.
- Are you able to stably reproduce this issue on the device?
- Is the PC connected to the Deco network by ethernet or wireless?
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi, welcome to the community.
I couldn't say for sure yet. It is suggested to start a new thread here with some details about your current network topology and the moderator here would help figure out whether it is due to the same cause.
Best regards.
- Copy Link
- Report Inappropriate Content
@David-TP Hello. Glad i found this page!
I am facing a similar issue with zscaler when connecting to work laptop using Deco M4R model. My Decos are on the latest firmware version (1.1.2) I have temporarily used my old router and configured my Decos in AP mode and this looks to give decent results. I would like to know if there are any upgrades for M4 decos to fix the issue with zscaler.
My personal devices work just fine with the Deco.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 2
Views: 5921
Replies: 22
Voters 0
No one has voted for it yet.