Solution HomeCare Parental Control & QoS Suddenly Stopped Working
This Article Applies to:
TP-Link Routers/Deco products with HomeCare features, including Archer AX10000/AX11000/AX6000/GX90/AX50/C5400/C5400X/A20v3/C4000/C3150/C2300/Deco M5/Deco M9/Deco X60v1/Deco X60 v2/Deco X20 v1/Deco P7 v1
Issue Description:
The same parental control settings was working fine before, suddenly stopped working recently. Bedtime or pausing internet etc. doesn't work at all.
For example, the device in parental control profile can still access the Internet during the blocking time of Bedtime.
In addition, QoS function stops working as well.
Solution:
Updated on Sep. 26th 2023
Glad to inform you that we have located the HomeCare issue, new official firmware have been released or are in releasing process now to solve the problem, please pay close attention to any new firmware release through your router Web GUI, Deco App or TP-Link official website, here are the status of new firmware for the affected models:
Firmware Upgrade Instructions:
For Wireless Routers: How to Upgrade the Firmware on the TP-Link Wi-Fi Routers
For Deco products: How to Update the Firmware of Deco
| Model |
Hardware Version |
Status |
| Archer AX10000 |
V1.6 |
New firmware 1.3.4 Build 20230906 rel.74809 is available |
| Archer AX10000 | V2.6 | New firmware 2.1.6 Build 20230907 rel.65510 is available |
| Archer AX11000 |
V1 |
New firmware 1.3.4 Build 20230906 rel.74809 is available |
| Archer AX11000 |
V2 |
New firmware 2.1.6 Build 20230907 rel.65510 is available |
| Archer AX6000 |
V1 |
New firmware 1.3.2 Build 20230906 rel.52143 is available |
| Archer AX6000 |
V2 |
New firmware 1.1.3 Build 20230906 rel.52177 is available |
| Archer GX90 |
V1 |
New firmware 1.1.3 Build 20230906 rel.45225 is available |
| Archer AX50 |
V1 |
New firmware 1.0.13 Build 20230906 rel.40682 is available |
| Archer C5400 |
V2 |
New firmware 1.2.9 Build 20230907 rel.96516 is available |
| Archer C5400X |
V1 |
New firmware 1.1.5 Build 20230906 rel.10576 is available |
| Archer A20 |
V1 |
New firmware 1.1.3 Build 20230907 rel.90532 is available |
| Archer A20 |
V3 |
New firmware 1.0.5 Build 20230906 rel.26395 is available |
| Archer C4000 |
V2 |
New firmware 1.1.4 Build 20230907 rel.37295 is available |
| Archer C4000 |
V3 |
New firmware 1.0.5 Build 20230906 rel.9437 is available |
| Archer C3150 | V2 | New firmware Build 220919 is available |
| Archer C2300 |
EU V1 |
New firmware 2.0.7 Build 20230906 Rel. 34754 is available |
| Archer C2300 |
US V1 |
New firmware 2.0.7 Build 20230906 Rel. 35477 is available |
| Archer C2300 |
EU V2 |
New firmware 1.1.3 Build 20230906 rel.41773 is available |
| Archer C2300 |
US V2 |
New firmware 1.0.2 Build 20230911 rel.3029 is available |
| Deco M5 |
V1&V2&V3&V3.20 |
New firmware 1.7.3 Build 20230906 Rel. 59213 is available |
| Deco M9 Plus |
V1 |
New firmware 1.6.2 Build 20230906 Rel. 78043 is available |
| Deco M9 Plus |
V2&V2.20 |
New firmware 1.6.2 Build 20230906 Rel. 80158 is releasing |
| Deco X60 |
V1 |
New firmware 1.5.2 Build 20230908 Rel. 32618 is available |
| Deco X60 |
V2 |
New firmware 1.5.2 Build 20230908 Rel. 32942 is available |
| Deco X20 |
V1 |
New firmware 1.5.2 Build 20230908 Rel. 32721 is available |
| Deco X20 |
V1.20 |
New firmware 1.5.2 Build 20230908 Rel. 33060 is available |
| Deco X20 | V2.0 | New firmware 1.2.3 Build 20230906 Rel. 41655 is available |
| Deco P7 | V1 | New firmware 1.4.10 Build 20230911 Rel. 39844 is available |
Original Solution
We have been aware of the HomeCare issue and reported to related engineers. Our dedicated team is actively working to resolve this issue and restore the functionality as quickly as possible. We understand the importance of Parental Control in ensuring a safe and secure online environment, and we assure you that we are prioritizing its resolution.
We will keep you informed of any updates or developments regarding this issue. Your patience and understanding are greatly appreciated.
For now, if you need to limit the internet access time of kids' devices, you could use Access Control Blacklist first to block client devices when necessary. We sincerely apologize for any inconvenience this may have caused
Note: If your device model is not listed above but has similar issues with parental control, the cause would be different, please start a new thread to provide more details.
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So I'm not alone with QoS not working at all?
I have Deco M9 Plus and QoS is completely not working, I even tried to reset the whole network units but same problem.
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Good night @Sunshine, how are things going?
Any update/progress on the identification of the source of the issue, and or prediction?
Seen after posting my reply that the original post as the following edit:
"Updated on Sep. 13th 2023
Glad to inform you that we have located the HomeCare issue and are working to release new official firmware to solve the problem, please pay close attention to any new firmware release through your router Web GUI or TP-Link official website, we will also inform you here once the new firmware is available on the official website."
Best regards, looking forward to hearing from you,
João
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Mikey_C wrote
For me personally, QOS is more important than parental controls. When data is allowed to flow freely with no QOS, our internet stutters badly for all users whenever someone starts downloading or uploading a large file. And we have 940 Mbps down/35 Mbps up. Both download and upload are easily saturated by a single user when dealing with large files. When QOS actually works, the problem is completely fixed. Unfortunately QOS does nothing in 1.3.1 and our internet is basically unusable whenever someone downloads or uploads a large file. Using v1 hardware here.
Mike
Hi, thank you very much for the feedback, the parental control and QoS problem are actually caused by the same reason, so they will be solved at the same time through new firmware release. Please pay attention to the router web GUI for new firmware update.
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Hi, Homecare QoS issue is not working now due to the same issue, we are working on the solution and releasing new firmware to solve it, please pay attention to any new firmware update on the Deco App.
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Yes, we've updated the original post and the solution will be available soon, thanks a lot for the patience.
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Just noticed that 1.3.2 was available for my AX6000 v1 so I installed it. QOS is fixed! Thanks for the fix.
Now if we can just get the traffic monitor back that was removed over a year ago, this will be a good router again.
Mike
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@Sunshine I have an "ArcherC4000" v2.0 and have the same problem with Parental Controls. However I don't see an updated firmware for that model.
https://www.tp-link.com/us/support/download/archer-c4000/v2/#Firmware
Is there another location I need to look? Thank you!
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Mikey_C wrote
Just noticed that 1.3.2 was available for my AX6000 v1 so I installed it. QOS is fixed! Thanks for the fix.
Now if we can just get the traffic monitor back that was removed over a year ago, this will be a good router again.
Mike
Thank you very much for the feedback, glad to hear that the new firmware resolved the QoS issue.
For the traffic monitor function, as far as I know there is no plan to add it at this moment, I will record it and report to related department.
Hope you could enjoy the internet with our product.
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archer-vista wrote
@Sunshine I have an "ArcherC4000" v2.0 and have the same problem with Parental Controls. However I don't see an updated firmware for that model.
https://www.tp-link.com/us/support/download/archer-c4000/v2/#Firmware
Is there another location I need to look? Thank you!
Hi, new firmware for Archer C4000 V2 is in releasing process now, it will be available soon, please pay attention to the router Web GUI and the official website.
Thanks a lot for the patience.
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