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Need Help with the TPLINK Deco E4 Ac1200

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Need Help with the TPLINK Deco E4 Ac1200

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Carrel

2022-12-01 08:34:27 - last edited 2022-12-06 13:31:36

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Need Help with the TPLINK Deco E4 Ac1200

2022-12-01 08:34:27 - last edited 2022-12-06 13:31:36

Model: Deco E4

Hardware Version: V20

Firmware Version:

Dear Tplink,

I hope this email finds you well.

We ordered two TP-Link Deco E4 AC1200 Mesh WIFI from the Philippines and had them delivered to Zambia by DHL.

We had problems with the clearance of the Zicta, which controls the wireless and router devices.

The parcel was on hold.

Kindly assist with the following:

1.EMC TEST REPORT

2.SAFETY AND HEALTH REPORT

3. DECLARATION OF CONFORMITY

4.RADIO REPORT (IF DEVICE SUPPORTS RADIO COMMUNICATION)

Please assist so that the items will be released.

and my order for another products of tplink will no more problem next time of clearance.

Best Regards,

Carrel

New Horizon Printing Press

1 Accepted Solution

Ed.Scarth

LV1

2022-12-02 06:49:24 - last edited 2022-12-06 13:31:36

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Re:Need Help with the TPLINK Deco E4 Ac1200-Solution

2022-12-02 06:49:24 - last edited 2022-12-06 13:31:36

Good morning Carrel, Please could you give me your email address. I will try to help you get that documentation. Regards, Ed Scarth

Recommended Solution

David-TP

2022-12-02 11:24:45

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Re:Need Help with the TPLINK Deco E4 Ac1200

2022-12-02 11:24:45

Ed.Scarth Hi, Thank you very much for your kind assistance.

Hi, Carrel and other members who might have the same inquiries later,

The Global community provides support for many regions and the clearance regulations might vary from country to country.

It is suggested to contact the local technical support directly for more details.

Thanks a lot.

Best regards.

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Carrel

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2022-12-02 11:56:50

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Re:Need Help with the TPLINK Deco E4 Ac1200

2022-12-02 11:56:50

@David-TP Our location is in Lusaka, Zambia, and we don't have local support.

The item is still on hold at immigration because they need these documents:

Kindly submit the following Test Reports for TP-Link Deco E4

	Application form	EMC Test Report	Health and Safety Test Report	DoC	Radio Test report (If device support radio communication)
MAKE-Model Number	(Declaration of conformity)
Deco E4	Not submitted	Not submitted	Not submitted	Not submitted	Not submitted

Once i can submit this, the item will be released.

I purchased the item from Shopee Philippines.

Cybertech is the dealer, and my relatives delivered it to me via DHL.

We need your assistance with the documents.

Carrel

LV1

2022-12-06 13:30:59 - last edited 2022-12-06 13:34:07

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Re:Need Help with the TPLINK Deco E4 Ac1200

2022-12-06 13:30:59 - last edited 2022-12-06 13:34:07

@Ed.Scarth

Please assist with our problem.

The items are going to be canceled or the shipment is moving to Rummage pending customs seizure.

Need Help with the TPLINK Deco E4 Ac1200

Need Help with the TPLINK Deco E4 Ac1200

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