tp-link cloud not reachable
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I can't login using my TP-Link ID to the tp-link cloud services. The router says "Oops... We can't reach the cloud server."
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Hello @salvottt
Thank you very much for reaching out to us, and apologies for the late response.
We’re experiencing a service outage for our Cloud Server at the time when you failed to login to your TP-Link account, and that has been fixed and recovered soon after in hours. Please check to see if you can login to your TP-Link ID now.
At TP-Link, we pride ourselves on providing great service and apologize for any inconvenience this cloud service outage has caused. We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at https://www.tp-link.com/support/contact-technical-support/#Hotline-Support, or comment below to let us know.
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Were you able to connect to the cloud services after a while or not?
If you cannot log in with your TP-Link ID, I would first recommend changing your DNS server to one provided by your ISP, or from another reputable source such as Google.
Have you already set up the router, and you are trying to log in, or are you trying to log in during the initial setup process?
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Hello @salvottt
Thank you very much for reaching out to us, and apologies for the late response.
We’re experiencing a service outage for our Cloud Server at the time when you failed to login to your TP-Link account, and that has been fixed and recovered soon after in hours. Please check to see if you can login to your TP-Link ID now.
At TP-Link, we pride ourselves on providing great service and apologize for any inconvenience this cloud service outage has caused. We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at https://www.tp-link.com/support/contact-technical-support/#Hotline-Support, or comment below to let us know.
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- Report Inappropriate Content
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