This Article Applies to:
All Deco models
Issue Description/Phenomenon:
On the Deco app, only the Advanced and Manager features show up.
Solution:
1.Turn off all the Deco units, wait for 2 minutes, turn them back on and wait for the LED on the Deco to be normal.
2.Then check the Deco app will show the features correct or not.
3. If it is still the same, please send us the APP log:
Sorry and That's strange since I did not get any email from you(the email registered for the community)
.
Did you keep any ticket numbers?
And do you still have the same issue now?
If yes, I have sent you my email address and maybe you could send the logs again and add my email to the cc list?
Thank you very much.
@TP-Link Thank you so much for this article! My god my pain has been removed.
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