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ax50 stopped working

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ax50 stopped working

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
ax50 stopped working
ax50 stopped working
2020-11-29 20:29:55 - last edited 2020-11-29 20:31:02
Model: Archer AX50  
Hardware Version: V1
Firmware Version: 1.0.9

After 1 year and 1 week my router stopped working. It does not turn on anymore.

any piece of advice?

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#1
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7 Reply
Re:ax50 stopped working
2020-11-29 20:31:20
Check your power adapter with multi-meter to see if any voltage present.
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#2
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Re:ax50 stopped working
2020-11-29 22:24:59

@Ivaylo power adapter is working. I can turn another device on with it.

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#3
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Re:ax50 stopped working
2020-11-30 00:23:02

@DanielGB 

 

Still under warranty ? Service center...

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#4
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Re:ax50 stopped working
2020-11-30 03:39:14

@DanielGB 

 

Was there any power cut or bad weather or firmware upgrading before it stops powering on? If it just failed to power on and you can no longer manage it, you may need to contact the local tech support to check the warranty cause the device seems faulty:
https://www.tp-link.com/en/support/contact-technical-support/#Hotline-Support 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#5
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Re:ax50 stopped working
2020-11-30 03:43:10

@Ivaylo I hope so. I'm in doubt if the warranty is one year or two.

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#6
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Re:ax50 stopped working
2020-11-30 03:45:22

@Kevin_Z I had a reboot scheduled every Sunday at midnight. It looks like it crashed after that.

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#7
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Re:ax50 stopped working
2020-11-30 05:26:58

@DanielGB 

 

I see. Check with the local tech support then to confirm if they can help with this:

https://www.tp-link.com/support/contact-technical-support/#Hotline-Support

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#8
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Views: 1516

Replies: 7

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