HORRIBLE Product Support

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HORRIBLE Product Support

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

ALCO

2020-08-18 21:54:54

Posts: 8

Helpful: 0

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Registered: 2020-08-18

HORRIBLE Product Support

2020-08-18 21:54:54

Model: Archer C9

Hardware Version: V5

Firmware Version: latest

TP Link has the worst product support.

Customer service out of China and Philippines is incompetent and outright RUDE.

Their product documentation and software feature execution is counter intutive and just plain silly.

Their QoS and Parental Controls functions just DO NOT work.

The firmware upgrades are designed to expedite obselence not to really fix any problems.

Never Again.

1 Reply

Kevin_Z

2020-08-19 03:48:00

Posts: 21780

Helpful: 5149

Solutions: 2575

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Registered: 2018-12-24

Re:HORRIBLE Product Support

2020-08-19 03:48:00

@ALCO

Hello, apologies for any inconvenience or trouble caused by the router or support service, but sorry to say that without knowing what’s going on it would be hard to propose a fix...

So what is the exact issue you are encountering with the TP-Link router, is the model Archer C9? How did you test the QoS and Parental Controls? We will check and investigate what is the issue and try to fix it.

Thanks a lot for your cooperation and patience again. Good day.

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HORRIBLE Product Support

HORRIBLE Product Support

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