AC5400 loses settings after clicking reboot or when losing power

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AC5400 loses settings after clicking reboot or when losing power

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
AC5400 loses settings after clicking reboot or when losing power
AC5400 loses settings after clicking reboot or when losing power
2020-01-12 15:31:26 - last edited 2020-01-12 15:55:26
Model: Archer A2300  
Hardware Version: V1
Firmware Version: 1.1.0 Build 20180904 rel.41828(5553)

ArcherC5400X v1.0 wasnt in the list...

 

anyways... each time this thing loses power or when i click reboot and not "factory reset" from the top right.  i have to set this thing up every time.

 

its 2 months old..

 

anything i can do to get this to keep its settings?

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#1
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7 Reply
Re:AC5400 loses settings after clicking reboot or when losing power
2020-01-12 19:10:14
What I would look for is a possible stuck reset button. Also be sure you clicked save at the bottom of the pages you changed as some of them you need to page down to see the SAVE button. If that is not the issue, you should contact TP Link support and see about a replacement. In the mean time backup and restore would help recover the settings.
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#2
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Re:AC5400 loses settings after clicking reboot or when losing power
2020-01-12 19:21:17 - last edited 2020-01-12 19:22:12

thank you for responding, everytime i've made any changes i've clicked save. the first occurence of this "wipe" the router had been reboot a couple times in the weeks prior and everything was fine. i did it this time and all of a sudden i needed to resetup the router as if it was the first time i plugged it in. i checked the reset button and it's fine and before my original post we lost power and again all of a sudden i needed to resetup as if it was the first time.

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#3
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Re:AC5400 loses settings after clicking reboot or when losing power
2020-01-12 19:32:58
If it were me, I would contact support and get a replacement. Also consider a UPS. I use a UPS that has Automatic Voltage Regulation (AVR) for my router, modem, main PC, security system, and phone system which seems to help.
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#4
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Re:AC5400 loses settings after clicking reboot or when losing power
2020-01-13 09:38:11

@ascensyon 

 

Hello, the Archer C5400X is available on the list. 

 

Please ensure that you use the original power adapter. And have you ever tried to hard reset it manually and reconfigure it with the parameters given by ISP? 

 

And please ensure that the firmware is up to date. 

 

Besides, may I know when and where did you buy this Archer C5400X and what is the serial number? 

 

Good day. 

 

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#5
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Re:AC5400 loses settings after clicking reboot or when losing power
2020-01-13 12:48:49

@Kevin_Z 

 

it's alright the other customers helped me before you.  im good now.   having it replaced.

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#6
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Re:AC5400 loses settings after clicking reboot or when losing power
2020-08-07 23:39:59

@ascensyon , I just bought a AX6000 and the same thign just happend to me. If I understand correctly, you needed to have yours replaced under warranty. Is that right?

 

thank you

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#7
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Re:AC5400 loses settings after clicking reboot or when losing power
2020-08-08 13:28:41 - last edited 2020-08-08 13:29:34

@r0gfrog yes that is what i ended up doing,  but test yours.   do all the setup save it and pull the plug see if it happens again.  if it does .   bring that sh*t back

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#8
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