@Brisrascal2020 Good day. There is a reset button/pinhole at the back of the camera; please press and hold for more than 5 seconds to do a factory reset. After that, if still, nothing happened, may I...

@kishorekg Good day. May I know the model number of your wireless router? Have you tried to change the wireless advanced settings on the 2.4ghz of the BroadBand Modem, such as channel 11 and channel...

@tpIinktestit Good day. May I know where are you located and where did you purchase this camera? Can you still view the IP camera remotely via a web browser, such as...

@Dessy Good day. May I know how long have you had the camera and when did this issue start? Is it possible that you could record a short video about the permanent red led, even after reset? By the...

@RS1982 Good day. Thank you very much for your precious feedback. We would report it to our senior engineers for further evaluation. And if you have more useful ideas, please feel free to post it...

@carlo67 Good day. We have released the new Kasa Care service on 1st September 2020 in Australia. https://www.tp-link.com/au/support/faq/2120/ Thank you very much.