I will definitely try that before anything more complicated! Thank you so much. I really hope it works. We could do with some good luck with technology...!

@Alexandre. Here's the other one. It occurred to me that maybe I should blank out possibly secure info! :D

@Alexandre. Unfortunately mine just doesn't look like this! I've tried to attached some screenshots but it doesn't seem to allow more than one. I have an 'internet connection' option on the 'more'...

@Alexandre. Thank you for this. It's in router mode. If I change it to access point mode before the switch, then can I just plug in and go? Are there any particular advantages or disadvantages to...

Sorry, I don't know how to find the hardware version. It's not on the same page as the firmware info. Tomorrow we are switching to a new ISP (Vodafone) and have received a new 'Power hub' (Fibre 2...