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C520ws getting disconnected from wifi and not re connecting

NSoji

2025-01-23 06:19:46 - last edited a week ago

Posts: 2

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Registered: 2025-01-23

C520ws getting disconnected from wifi and not re connecting

2025-01-23 06:19:46 - last edited a week ago

Tags: #Live View #Device Connectivity

Model: Tapo C520WS

Hardware Version: V1

Firmware Version: 1.2.10 build 241025 rel.55515n

Hello

I am experiencing issues with my C520WS outdoor camera over the past few days. When I plug it in and view the live or recorded feed on the app, the playback is not smooth. Additionally, the camera disconnects from Wi-Fi after 1–2 minutes and does not reconnect automatically. I have to unplug and plug it back in to restore the connection, but the issue repeats after a short time.

Could you please advise on a solution?

Thank you for your assistance.

1 Accepted Solution

Solla-topee

a week ago - last edited a week ago

Posts: 14536

Helpful: 2540

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Registered: 2020-05-19

Re:C520ws getting disconnected from wifi and not re connecting -Solution

a week ago - last edited a week ago

@NSoji

Hi,
You can refer to the instructions below to troubleshoot if the camera keeps going offline.
What should I do if my Tapo smart device keeps losing connection or going Offline?

Please confirm the following information if the problem remains.
1. What's the LED status on the camera when it loses connection?
2. When the camera is working, please go to its Device Settings >Device Info page, tap the Wi-Fi icon, and check the RSSI value.
3. What's the model number of your router? Do you have a stable internet connection from the router?

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Recommended Solution

1 Reply

Solla-topee

a week ago - last edited a week ago

Posts: 14536

Helpful: 2540

Solutions: 2327

Stories: 8

Registered: 2020-05-19

Re:C520ws getting disconnected from wifi and not re connecting -Solution

a week ago - last edited a week ago

@NSoji

Hi,
You can refer to the instructions below to troubleshoot if the camera keeps going offline.
What should I do if my Tapo smart device keeps losing connection or going Offline?

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

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C520ws getting disconnected from wifi and not re connecting

C520ws getting disconnected from wifi and not re connecting

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