Hi. May Tapo device is unable to connect on my 2.4G Wi-Fi already done conduct a basic troubleshooting but still my device is blinking green and red. Please make an action regards on this. Thank you.
Hi,
You can refer to the instructions below to troubleshoot if you fail to configure the camera.
What should I do if I fail to configure Tapo Camera?
Please confirm the following information if the problem remains.
1. Can't you find the router's Wi-Fi name when configuring the camera? If so, can you find the Wi-Fi name on your phone Settings > Wi-Fi page?
2. What's the model number of your router? What's the 2.4G Wi-Fi channel on your router?
3. Can you find other Wi-Fi networks on the camera when configuring it?
Best Regards
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