Home

Forums

Stories

Knowledge Base

Smart Home Community > All Threads > Unable to connect to Wi-Fi

< All Threads

Unable to connect to Wi-Fi

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Unable to connect to Wi-Fi

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Stu48c

2023-11-17 15:55:48 - last edited 2023-11-20 11:06:37

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2023-11-17

Unable to connect to Wi-Fi

2023-11-17 15:55:48 - last edited 2023-11-20 11:06:37

Tags: #Device Connectivity

Model: Tapo C100

Hardware Version:

Firmware Version: Updated

Hi I had 2 C100s in my property, they have worked fine for years. I added a 500 outside camera today. It works fine but both indoor cameras now say offline. I have tried re adding etc but it keeps saying cannot find my Wi-Fi, the Wi-Fi is fine as the 500 is connected ??

help !

1 Reply

Solla-topee

2023-11-20 11:13:55

Posts: 13295

Helpful: 2287

Solutions: 1902

Stories: 8

Registered: 2020-05-19

Re:Unable to connect to Wi-Fi

2023-11-20 11:13:55

@Stu48c

Hi,
You can refer to the link below to troubleshoot if you fail to set up your Tapo camera.
What should I do if I fail to configure Tapo Camera?

If the problem remains, please help confirm the following information.
1. The MAC address of the Tapo C100.
2. The LED status on the Tapo C100.
3. Please ensure the Tapo app is up to date.
4. You can enable a hotspot Wi-Fi on your phone, reconfigure the camera to connect to the hotspot Wi-Fi, and check if it will connect successfully.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Stu48c

2023-11-17 15:55:48 - last edited 2023-11-20 11:06:37

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2023-11-17

Information

Helpful: 0

Replies: 1

Unable to connect to Wi-Fi

Unable to connect to Wi-Fi

Information

Voters 0

Tags