Hi, I have a Tapo C120 camera and I am unable to complete the setup of the camera. I am able to connect it to my 2.4 GHz wifi, the light on the camera goes to a solid amber but then on the setup on the app, when I wait for it to start pairing, it just says pairing failed. I've tried multiple times but I am unsure as to why the pairing fails. There seems to be no problem connecting the camera to the wifi, but the pairing fails.
Hi,
Typically, you can refer to the instructions below to troubleshoot the reported issue.
What should I do if I fail to configure Tapo Camera?
If the problem remains, you can try the following steps.
1. Ensure your router is working, and disable the special settings on it for a try, such as MAC Filtering, Firewall rules, smart connect, etc.
2. Enable a hotspot Wi-Fi on your phone, factory reset the camera by pressing the reset button for 10 seconds, reconfigure the camera with a different phone, connect it to the hotspot Wi-Fi, and check if it will work fine.
Best Regards
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