C410 offline after latest FW update 1.0.23
After latest FW Update al my c410's (6) are more then once a day offline... when I enter the viewed area, they are online again after a second or 2. The all are connected to my WiFi (no signal-Break light in the camera)
someone else the same problem? It's very annoying because I cannot live see what's going on..
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@K9_ that's sad to read!
for me, today I went to my house to look what's going on with another c410. It always was online before the update. Now offline for >24 h. As I entered the viewed area, I saw the red led was flickering (..) that indicates no network (!).. funny thing is that before it always hat 3-stripe green. Now I did a reboot.. results: sometimes no connection (0 rssi) and no stripes. A few minutes later, full green and between -40 / -57 rssi..
Mak me nuts
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To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm. If the email you used to register for the TP-Link community is not your regular email or you cannot access it, please send me your regular email address via private message.
Please also enable the diagnosis mode on your device and export a log after the problem reoccurs. This will be helpful for problem analysis. How to get the log of Tapo Camera
By the way, is it only one camera's LED turning to flashing red? How about the led status of the other C410s? <Except the one you mentioned earlier, that LED lights up when you enter the camera view zone, that looks like a normal camera behavior to me, as the camera gets wakes up by your movement.>
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Hello,
I have the exact same behaviour following update. I have 2 C410 cameras.
However, I can add the following. One camera (at random) if the other is offline, will remain online always. The second camera, once it kicks in, seems that will start to provide havoc in the system and both cameras start to disconnect.
Note that before the update all was working fine.
Currently, I have one camera always disconnecting (at random), once I reach my home wifi, it automatically connects again.
I have a DECO X1500 3 system (in AP mode) mesh system. It is indicating full signal on both cameras.
We need a solution as this is not acceptable.
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What's the led status of your C410s when they go offline?
Currently, I have one camera always disconnecting (at random), once I reach my home wifi, it automatically connects again.
>> Can you further explain this? The camera will appear online in the Tapo app if your phone connects to the home WiFi?
What's main router (DHCP server) in your network? Does it also broadcast WiFi?
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please fix the firmware problem I have two camps and both every day off-line and I reset it more than three times and nothing changed
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thank you for your reply.
To answer your questions
What's the led status of your C410s when they go offline? - they have no leds (i think). The problem is that when my phone enters the Wi-Fi, the câmera will magically reconnect. I need to go to the house with my Wi-Fi disconnected from my phone to answer you properly.
however on the DECO app the camera is always connected.
Currently, I have one camera always disconnecting (at random), once I reach my home wifi, it automatically connects again.
>> Can you further explain this? The camera will appear online in the Tapo app if your phone connects to the home WiFi?
yes that is correct. The camera will remain offline. Once I reach my house the camera reconnects. I can say this with certainty as I am not living in the house and the camera will stay for an eternity offline. As soon as I get home, it reconnects once my phone connects to the WiFi. Perhaps a sleep mode on the WiFi router? Note this is just happening on one camera out of the two. And when I had only have one camera connected (before installing the second), it never happened went offline). I have activated the logs and should be able to provide logs early next week.
What's main router (DHCP server) in your network? Does it also broadcast WiFi?
I have a hauwei fiber optic router, which is NOT broadcasting WiFi, connected to three DECO ax1500 all in AP mode.
I have noticed that all of the complaints appear to have DECO mesh units. Perhaps something to check?
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Tweeny wrote
thank you for your reply.
To answer your questions
What's the led status of your C410s when they go offline? - they have no leds (i think). The problem is that when my phone enters the Wi-Fi, the câmera will magically reconnect. I need to go to the house with my Wi-Fi disconnected from my phone to answer you properly.
however on the DECO app the camera is always connected.
Currently, I have one camera always disconnecting (at random), once I reach my home wifi, it automatically connects again.
>> Can you further explain this? The camera will appear online in the Tapo app if your phone connects to the home WiFi?
yes that is correct. The camera will remain offline. Once I reach my house the camera reconnects. I can say this with certainty as I am not living in the house and the camera will stay for an eternity offline. As soon as I get home, it reconnects once my phone connects to the WiFi. Perhaps a sleep mode on the WiFi router? Note this is just happening on one camera out of the two. And when I had only have one camera connected (before installing the second), it never happened went offline). I have activated the logs and should be able to provide logs early next week.
What's main router (DHCP server) in your network? Does it also broadcast WiFi?
I have a hauwei fiber optic router, which is NOT broadcasting WiFi, connected to three DECO ax1500 all in AP mode.
I have noticed that all of the complaints appear to have DECO mesh units. Perhaps something to check?
Your case doesn't seem like a WiFi disconnection issue, as it always shows connected in the Deco app. It's more like a cloud connection failure, that's why you can only manage the camera in the local network, not remotely.
You can also turn on camera's status LED to verify it (Tapo app > Camera Device Settings > Status LED). The camera should be solid amber when it is disconnected from cloud.
For such a problem, refer to the suggestions here in Case 2. Cannot use the Tapo app to control my smart devices
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Please share more details of your case so that we can tell what might be the problem and provide suggestions.
You can also refer to this guide to perform troubleshootings yourself. Cannot use the Tapo app to control my smart devices
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Dear Wayne,
I have checked and there is nothing wrong.
Just for adicional information, I am sure that it is Software/Hardware related, as now the camera that has been connected has decided to die, and doesn't connect.
I can provide logs for one of the cameras as I have been recording log for the past week.
Please advise how you want to receive the log.
Regards,
Ricardo
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having the same issues as you guys! Same networks config, worked perfectly before the last Update. I am running a Fritz!Box, newest model with several wired APs and had no issues at all before. Now all 4 of my C410 go dark but are still connected to the WiFi from Time to Time. It seems like they are going into hybernation mode or sth
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