Unstable ,
Can I know why my camera started be unstable started yesterday keep saying offline what are the solutions pls? Thank you .
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Hi,
You can refer to the instructions below to troubleshoot the unstable issue.
What should I do if my Tapo smart device keeps losing connection or going Offline?
If the problem remains, please confirm the following information.
1. How many devices start to have the problem?
2. What's the LED status on the camera when it shows offline on the Tapo app? Do you watch the camera on the local or remote network?
3. Please describe your network diagram, and what's the model number of your router?
4. How often does the issue happen? How do you recover the connection after the camera goes offline?
Best Regard
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Hi,
You can refer to the instructions below to troubleshoot the unstable issue.
What should I do if my Tapo smart device keeps losing connection or going Offline?
If the problem remains, please confirm the following information.
1. How many devices start to have the problem?
2. What's the LED status on the camera when it shows offline on the Tapo app? Do you watch the camera on the local or remote network?
3. Please describe your network diagram, and what's the model number of your router?
4. How often does the issue happen? How do you recover the connection after the camera goes offline?
Best Regard
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same there, c425 shown offline since yesterday 07:00pm. Wifi works, ping to Camera works. Is there a Server issue??
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Understand I will check it out if anything will get back to you sorry late reply
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If the problem remains, please confirm the following information.
1. How many devices start to have the problem?
1. 1 Cctv today issue arrise before this also happen
2. What's the LED status on the camera when it shows offline on the Tapo app?
Do you watch the camera on the local or remote network?
Local network
3. Please describe your network diagram, and what's the model number of your router?
My router and modem just next to it near the hall way , my router is tm router .
4. How often does the issue happen?
Few times
How do you recover the connection after the camera goes offline?
Either leave it alone or restart it will be troublesome when I am outside and unable to see the cctv cause I am depanding on it full when I am out and at site
Before this was alright I don't why recently until now keep offline
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Hi,
1. Please send me(@Solla-topee) the MAC address of the camera via a private message.
2. What's the LED status on the camera when it shows offline?
3. Do you have an AP/RE in your network? Is the camera connected to your router's Wi-Fi directly?
4. For example, how many times per day/week does this problem occur on the camera?
When the camera is working, go to the Tapo app > camera's Device Settings > Device Info page, tap the Wi-Fi icon, and send us the RSSI value.
5. You can try to change the DNS server on your router and check if it will be helpful.
Best Regards
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