i cant stream while on other wifi network or data

i cant stream while on other wifi network or data

i cant stream while on other wifi network or data
i cant stream while on other wifi network or data
2024-10-09 13:51:25 - last edited 2024-10-25 09:39:45
Model: Tapo C210  
Hardware Version: V2
Firmware Version: 1.3.11

i cant stream while on other wifi network or data

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1 Accepted Solution
Re:i cant stream while on other wifi network or data-Solution
2024-10-10 09:14:51 - last edited 2024-10-25 09:39:45

  @dhairya 

Hi,
You can refer to the instructions below to troubleshoot the reported issue.
What to do if I can't control my Tapo cameras on the Tapo app?
 

If the problem remains, please confirm:
1. The LED status on the camera.
2. The model number of your router.
3. Try to turn on a hotspot Wi-Fi on your phone, factory reset your camera, reconfigure it with a different phone, connect it to the hotspot Wi-Fi, and check if you can control the camera remotely.

 

Best Regards

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Re:i cant stream while on other wifi network or data-Solution
2024-10-10 09:14:51 - last edited 2024-10-25 09:39:45

  @dhairya 

Hi,
You can refer to the instructions below to troubleshoot the reported issue.
What to do if I can't control my Tapo cameras on the Tapo app?
 

If the problem remains, please confirm:
1. The LED status on the camera.
2. The model number of your router.
3. Try to turn on a hotspot Wi-Fi on your phone, factory reset your camera, reconfigure it with a different phone, connect it to the hotspot Wi-Fi, and check if you can control the camera remotely.

 

Best Regards

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