Worst customer service for C210

Worst customer service for C210

Worst customer service for C210
Worst customer service for C210
2024-11-16 11:09:23 - last edited 3 weeks ago
Model: Tapo C210  
Hardware Version: V2
Firmware Version: 1.3.11

Worst customer service is being provided by Tapo team. Bought Tapo C210 past year and is now out of warranty. I am facing issues with connectivity. Every day suddenly the camera doesn't connect to the Wifi and turns solid red as LED. Tried multiple troubleshooting steps:

Done reset several times 

Latest firmware update 

Wifi settings as Channel 11, width 44; suggest by technical team.

All troubleshooting steps are done and the camera is just placed above router.

 

Now the team is suggesting since it was completed one year, it is not in there scope to rectify the faulty upgrade and they told yes on call when told that should I throw it !!.

 

This is height of everything, first of all they don't have service centres pan India. They have only targeted metropolitan city and also now they don't have a pickup option. 

 

I will suggest everyone to just go for any other products rather than going for this products.

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Re:Worst customer service for C210-Solution
2024-11-18 08:36:57 - last edited 3 weeks ago

  @Amrit_24 

Hi,
Sorry for the inconvenience caused. 
A new firmware(1.4.3) is currently being released for the Tapo C210 V2. If your camera does not detect the new firmware, please send me(@Solla-topee) "Forum 716226 + Tapo C210's MAC address", and I'll then push the new firmware to the camera to have a try.
 

Note: We will try our best to help you solve the issue. However, if the camera is confirmed defective after troubleshooting, it's suggested to contact your retailer or local team to check if it's under warranty and buy a new camera if it's out of warranty.

Best Regards

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Re:Worst customer service for C210-Solution
2024-11-18 08:36:57 - last edited 3 weeks ago

  @Amrit_24 

Hi,
Sorry for the inconvenience caused. 
A new firmware(1.4.3) is currently being released for the Tapo C210 V2. If your camera does not detect the new firmware, please send me(@Solla-topee) "Forum 716226 + Tapo C210's MAC address", and I'll then push the new firmware to the camera to have a try.
 

Note: We will try our best to help you solve the issue. However, if the camera is confirmed defective after troubleshooting, it's suggested to contact your retailer or local team to check if it's under warranty and buy a new camera if it's out of warranty.

Best Regards

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