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C210 Hardware version 1.0 Firmware 1.3.14 WiFi connection lost.

C210 Hardware version 1.0 Firmware 1.3.14 WiFi connection lost.

C210 Hardware version 1.0 Firmware 1.3.14 WiFi connection lost.
C210 Hardware version 1.0 Firmware 1.3.14 WiFi connection lost.
2024-11-12 15:09:43 - last edited 2 weeks ago
Tags: #Firmware
Model: Tapo C210  
Hardware Version: V1
Firmware Version: 1.3.14

Got four C210 camera’s. After the last firmware update from 1.3.11 to 1.3.14, all of them will lose the WiFi connection about 2 times a week.  frown

The led on the camera is red and on the Tapo app its off line. Only solution is to power cycle the camera. Luckily the sd card is still recording and all event are stored also..

Run the App on a different Android phone. It also shows its off line.

Is there a way to get the 1.3.11 version back again ?.  this version has run for months without any problems.  smiley

Or are there plans to update the 1.3.14 to solve this issue ?

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#1
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1 Accepted Solution
Re:C210 Hardware version 1.0 Firmware 1.3.14 WiFi connection lost.-Solution
2024-11-13 08:25:22 - last edited 2 weeks ago

  @Mark_Jensen 

Hi,
You can refer to the instructions below to troubleshoot the disconnect issue.
What should I do if my Tapo smart device keeps losing connection or going Offline?
 

If the problem remains, please confirm:
    1. Your network diagram. Are the cameras connected to your router's Wi-Fi directly?
    2. The signal strength value the camera obtains(Find the RSSI value on the Tapo app > camera's Device Settings > Device Info page after tapping the Wi-Fi icon).
    3. You can enable the Auto Reboot feature on the camera's Device Settings > Reboot Camera page and check if it helps.

 

Btw, it's unable to downgrade the camera's firmware version, but we will help solve the issue that occurs on the new firmware.


Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#2
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8 Reply
Re:C210 Hardware version 1.0 Firmware 1.3.14 WiFi connection lost.-Solution
2024-11-13 08:25:22 - last edited 2 weeks ago

  @Mark_Jensen 

Hi,
You can refer to the instructions below to troubleshoot the disconnect issue.
What should I do if my Tapo smart device keeps losing connection or going Offline?
 

If the problem remains, please confirm:
    1. Your network diagram. Are the cameras connected to your router's Wi-Fi directly?
    2. The signal strength value the camera obtains(Find the RSSI value on the Tapo app > camera's Device Settings > Device Info page after tapping the Wi-Fi icon).
    3. You can enable the Auto Reboot feature on the camera's Device Settings > Reboot Camera page and check if it helps.

 

Btw, it's unable to downgrade the camera's firmware version, but we will help solve the issue that occurs on the new firmware.


Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
Recommended Solution
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#2
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Re:C210 Hardware version 1.0 Firmware 1.3.14 WiFi connection lost.
2024-11-13 09:23:32

Thanks @Solla-topee  for your response…

  1. Yes, the camera’s are connected directly to the router's Wi-Fi

No change in setup in the past months and did work fine with version 1.3.11

 

  1. The RSSI value of the C210 is -27 on another C210 its -55, the other two have similar values between -27, -55

 

  1. Yes, switch the auto reboot on. If it lost its Wi-Fi connection, the next day its operational again because of the reboot. smiley
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#3
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Re:C210 Hardware version 1.0 Firmware 1.3.14 WiFi connection lost.
2024-11-14 02:21:34

  @Mark_Jensen 

Hi,
1. What's the model number of your router?


2. Take one of your Tapo C210 for a test, factory reset it, reconfigure it, and connect it to another Wi-Fi network(such as a hotspot Wi-Fi from your phone, the 2.4G guest network from the router, or other router's Wi-Fi, etc.), then check if it will work fine.


3. If the problem remains, please refer to the below instructions to collect the camera log for further analysis.
How to get the log of Tapo Camera


Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#4
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Re:C210 Hardware version 1.0 Firmware 1.3.14 WiFi connection lost.
2024-11-14 18:08:41

Hi  @Solla-topee 

 

Thanks again for your responce..

1 : I have the TP-Link TLWE841N  smiley

https://www.tp-link.com/nl/home-networking/wifi-router/tl-wr841n/

Hardware version 14   Firmware : 0.9.1 4.17 v0001.0 Build 200903 Rel.58674n

 

2 : Reset one of the C210 > Done it and switch logging on.

Switch it to a different WiFi…. Will leave it for now.. It runs fine on the current WiFi network with the previous firmware version.

 

3 :  Switched the log function on for the 4 C210’s…

 

See what happens …

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#5
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Re:C210 Hardware version 1.0 Firmware 1.3.14 WiFi connection lost.
2024-11-15 07:49:34

Hi  @Solla-topee 

One of the C210 got a red led on. But … its still online in the app, and I can see live pictures. smiley

Auto restart set on @ 03:00 – 03:30 Before the auto restart its green, so the error (red led) must be generated a few hours later..

Check the logging setting, but its switched off again (maybe due to the auto restart). Set it to on last time. frown

Attached the log file… don't know if there is info that you can use.

Reset the camera via the app, and its led is green again. smiley

 

 

File:
diagnose_log.zipDownload
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#6
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Re:C210 Hardware version 1.0 Firmware 1.3.14 WiFi connection lost.
2024-11-15 11:34:32

  @Mark_Jensen 

Hi, 
1. If the camera that connects to another Wi-Fi network has the same issue, please let me know.

2. On the router, please try to change the DNS server to 8.8.8.8 and 8.8.4.4, then check if it helps.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#7
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Re:C210 Hardware version 1.0 Firmware 1.3.14 WiFi connection lost.
2024-11-16 17:15:39

Hi   @Solla-topee 

 

Set the router to DNS server to 8.8.8.8 and 8.8.4.4 …

But one of the C210 lost its WiFi connection again (offline in the app). So no luck in changing the DNS.

Took out the logging file … something funny there. The data is all Chinese text.  

(Got some Chromcast and due to the DNS change they did not work anymore.  Cleared the WiFi connection and reconnect again by entering the password again, this reconnect the Chromcast again)

In the meantime : Bought 4 of these TP-Link Tapo P115, so the problem camera’s can be power cycled to get them online again..

File:
diagnose_log.zipDownload
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#8
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Re:C210 Hardware version 1.0 Firmware 1.3.14 WiFi connection lost.
2024-11-19 06:39:15

  @Mark_Jensen 

Hi,
Thank you for your attempt. I have escalated your case to the tech team, and they will follow up on your case via email. Please wait patiently.
Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#9
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