Tapo H100 "local only" error

Tapo H100 "local only" error

Tapo H100 "local only" error
Tapo H100 "local only" error
a week ago
Model: Tapo H100  
Hardware Version: V20
Firmware Version: 1.5.6

The hub doesn't connect to the internet even when is connected to the WiFi correctly. I can see it on the Router admin page.

 

I have 120mb fiber connection

 

Same error as this

https://community.tp-link.com/en/smart-home/forum/topic/664946?replyId=1433190

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#1
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6 Reply
Re:Tapo H100 "local only" error
a week ago

  @carlosjgp 

 

Please refer to the suggestions in Case 2 here. Cannot use the Tapo app to control my smart devices​​​​​​​

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#2
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Re:Tapo H100 "local only" error
Friday

  @Wayne-TP i can use the Tapo app for any other of the 6 Tapo device's I have. It's only the Hub failing to connect.

 

I'll return it since I just bought it

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#3
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Re:Tapo H100 "local only" error
Monday

  @carlosjgp 

 

What router do you use? Any network extension devices?

 

You can try to restart both router and the smart hub.

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#4
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Re:Tapo H100 "local only" error
Monday

  @Wayne-TP 

 

Lynksys WRT3200

 

No extensions

 

Restarted both multiple times and factory reset the hub multiple times too.

 

I'm a computer engineer and I have the logs from the router... Unless I can get the logs from the device too...

Wayne-TP wrote

  @carlosjgp 

 

What router do you use? Any network extension devices?

 

You can try to restart both router and the smart hub.

No point on extending the pain. Devices returned.

 

Thanks for your help Wayne

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#5
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Re:Tapo H100 "local only" error
Yesterday

  @Wayne-TP 

 

Got a new hub and the problem persists

 

I tried the Network Analyser application to see the network strength and it's good all around the flat

 

But the hub it's still not able to connect to the internet

Wayne-TP wrote

  @carlosjgp 

 

What router do you use? Any network extension devices?

 

You can try to restart both router and the smart hub.

 

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#6
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Re:Tapo H100 "local only" error
3 hours ago

  @carlosjgp 

 

To assist with this issue, your case will be forwarded to the support engineering team through email. Please check your inbox later to confirm.

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#7
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