H100 not reconnecting after network failure
I have 5 H100 hubs, they recently updated to 1.5.17 but now whenever the internet or network goes down, the hubs go down and have to be manually restarted (switch them off, wait 10 and switch on) for them to reconnect to the network. It's so bad I have put P110 smart plugs on some so that I can do it remotely (the smart plugs reconnect just fine)
2 different internet providers, 3 different networks, all hubs have the same problem.
is it just me?
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
The latest firmware 1.5.20 has made some optimizations to the performance of the device as well as fixing some known issues. Please upgrade device to this latest version first and observe if the problem still exists.
- Copy Link
- Report Inappropriate Content
The latest firmware 1.5.20 has made some optimizations to the performance of the device as well as fixing some known issues. Please upgrade device to this latest version first and observe if the problem still exists.
- Copy Link
- Report Inappropriate Content
how can I force an update? My hubs are on 1.5.16 and say up to date when I check for an update here in the UK?
- Copy Link
- Report Inappropriate Content
Hi Wayne,
My devices are all on auto update and all say they are on the latest version (1.5.17) there is no option to update it further. Has 1.5.20 been officially released or do you need some mac addresses to do a push?
Many thanks...
...(c)
- Copy Link
- Report Inappropriate Content
@Johndm The new firmware may not fully released yet, so it is normal that some devices cannot detect this version.
@Charliepsycho Regarding this issue, I found that a representative had already followed up on your case via email. This situation seems to be a continuation of the previous issue (schedule issue on the Tapo S210/S220). I recommend that you reply to the representative via email for further follow-up.
- Copy Link
- Report Inappropriate Content
Yes, I had an email from Tp-link support, saying they were to busy to get back to me and I should use webchat if it was urgent, which dropped me in to an endless AI faq loop.
I understand there are engineers working on it, but I currently seem to be on a dead end firmware release that randomly bricks h100 hubs with no way to roll-back and no idea when the next version will be inflicted on me as an unwitting test subject. I don't mind testing stuff, but it has to be structured and possible to be reversed.
I currently have 5 sites, across 2 countries, all of which have various hub related failures that require physical visits to reset the hub, all of which worked more reliably before the last firmware update.
If I had somehow miss configured or broken the kit, I would understand, but this is kit that has been 'broken' by a firmware update and there appears to be nothing I can do about it!
As you can imagine I am beginning to get a little frustrated...
- Copy Link
- Report Inappropriate Content
Are we any closer to an update on the H100 firmware?
To reiterate, the only email I have had from support is that they are too busy to help me.
- Copy Link
- Report Inappropriate Content
The message you received was likely an automated response from the system, and you may have missed some details. The email stated, "If you still prefer our email assistance, please reply Yes, and your case will be reviewed and handled by our customer service representative as a high priority."
And I also just spoke with the specialist who was previously following up on your case regarding the S210 schedule issue you reported on the community, and she did not receive your email reply, so the case has been automatically closed as well.
Please confirm if your primary contact email is the same as the one registered with the community. If it isn’t, you can send me your new email address via private message.
As a reminder, If it concerns the same issue or related problems that arise from it, I recommend consolidating your feedback through a single channel. This is especially important for issues that require in-depth analysis or involve some personal privacy, such as device and account info, which should be handled via email by a representative or even a support engineer. After all, the community is a public platform, and as moderators, what we can do is limited. If your case already has a representative following up, please respond to their inquiries regarding the same issue. Starting a new inquiry may lead to scattered information, making it difficult for support agents to access complete details and potentially hindering their ability to resolve your concerns effectively.
- Copy Link
- Report Inappropriate Content
Nope didn't spot Nope didn't spot Reply with a "Yes" bit. They have now responded with a standard link to the FAQ's and asking if I need more information.
As it happens all the hubs have now updated to 1.5.20 (even the one with Auto-update switched off, which is amusing) so I will see what the next week brings as the thunderstorms cut the internet.
- Copy Link
- Report Inappropriate Content
Yes that's what I was trying to explain, for the same case and any related issues, try to communicate through the same support channel with the same representative. Sending a new email or feedback is likely to be considered a new case, which means the agent will have to start over to gather information about the case.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 390
Replies: 9
Voters 0
No one has voted for it yet.