Smart Hub H100 Local Only Problem with Starlink

Smart Hub H100 Local Only Problem with Starlink

Smart Hub H100 Local Only Problem with Starlink
Smart Hub H100 Local Only Problem with Starlink
2024-04-23 11:41:43
Model: Tapo H100  
Hardware Version: V1
Firmware Version: 1.5.10 Build 240207 Rel.175759

I have been using Smart Hub for over a year now together with a TP-link door sensor & motion sensor. I have recently changed the network to Starlink. The first couple of days, everything worked well with 5G.

 

After a week, everything stopped working including TP-link cameras and lights which are connected separately. The Tapo app asked me to set up a 2.4G network to connect the devices. After creating a 2.4G network, everything was connected and worked for 2 days. After 2 days, the Cameras and lights are still working with no problem but, the hub stopped working and saying that it is on only local mode together with sensors.

 

I have tried to connect reconnect, reset, and re-setup, using different devices including IOS and Android. I tried changing the DNS settings on the router to 8.8.8.8 and 8.8.4.4 as advised on the app too. Nothing solved the problem. Is there any solution to this?

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#1
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9 Reply
Re:Smart Hub H100 Local Only Problem with Starlink
2024-04-24 08:46:49

  @Palanfir 

 

Which startlink router are you using? Did you check the signal strength of the hub? Is it possible because of a weak signal?

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#2
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Re:Smart Hub H100 Local Only Problem with Starlink
2024-04-25 12:53:51

  @Wayne-TP 

Hey there!

I use a Gen 2 router and have zero problems with the internet or the wifi so far with any of the other devices. There is approximately 1 meter between the hub and router. The internet speed and latency are very nice and I have an unobstructed view of the sky etc.

 

As I mentioned, I am having this problem only with the hub. The rest of the devices (the devices that might require even more data usage) are working fine and the hub was even working fine a few weeks ago.

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#3
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Re:Smart Hub H100 Local Only Problem with Starlink
2024-04-26 08:54:27

  @Palanfir 

 

Can you share a screenshot of the message you saw on the H100 page? Is it something on the Automation page?

 

Please provide the device Mac address to me via PM.

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#4
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Re:Smart Hub H100 Local Only Problem with Starlink
2024-04-26 10:39:35

  @Wayne-TP 

 

Sure!

Here are the screenshots of the device on both Android and IOS.

 

On Android, I can see the device when I add it. However, after a couple of hours, it says disconnected. I need to add the device again. When I add the device, it says local only. I can see the connected devices like the door and motion sensor. When it disconnects, they disappear too. I have no automation on any of the devices.

 

On IOS, I cannot see it and I cannot reconnect it because it gets stuck on the pairing device page.

 

I have also tried to uninstall the apps from the phones and reinstall it. No chance so far.

I am sending the MAC number as private message!

 

 

 

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#5
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Re:Smart Hub H100 Local Only Problem with Starlink
2024-08-04 09:56:45

  @Palanfir 

 

I have the very same problem.

 

Tom

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#6
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Re:Smart Hub H100 Local Only Problem with Starlink
2024-08-05 07:58:29

  @DarkCloud 

 

You may share more details about your case here and post a thread to start a new discussion.

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#7
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Re:Smart Hub H100 Local Only Problem with Starlink
2 weeks ago

  @Palanfir any solution for this? I just unboxed a hub and I have the same exact problem using fiber connection

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#8
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Re:Smart Hub H100 Local Only Problem with Starlink
2 weeks ago

  @carlosjgp Hey! I ended up sending it back and replacing it with a new one after trying everything including changing firmware etc with one of the tech support. I don't have the same problem with the new one. It was the hub's hardware problem, I assume. 

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#9
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Re:Smart Hub H100 Local Only Problem with Starlink
2 weeks ago

  @Palanfir bless you! I would have fight this thinking it was my setup

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#10
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