Hi,

My C500 camera has been working no problems for over a year but i had to switch it off the other day and when I I turned it back on it wouldn't connect. There was a solid red LED on. I've reset and added it to my Tapo Home App several times. It adds the camera OK but when I try to view the stream the infinity loop appears as if trying to connect but never does. The bizarre thing is that when I come out of that new device the App deletes that device and it disapears from the home device list. I've tried this a dozen times with full resets and it does the same thing everytime. There are 2 other tapo cameras on that network that are working fine. Any suggestions?