C100 and C310 does sometimes not stop recording

C100 and C310 does sometimes not stop recording

C100 and C310 does sometimes not stop recording
C100 and C310 does sometimes not stop recording
3 weeks ago - last edited a week ago
Model: Tapo C100  
Hardware Version: V4
Firmware Version: 1.3.14

Hello 

I have two different cameras C100+C310 + SD Card (Two different cards) since 1 Year now.

 

The recording is adjusted to record the whole day with motion detection.

 

This works fine, but sometimes it happens (1 time / month) with both cameras that the record does not stop automatically after a motion detection.

Then i got a record with hours and this will only stop when i do a reebot.

Sometimes its once a month, sometime its happens every two months. Sometime on the C100 and sometime at the C310. Tptally different.....

 

Both Cams have the latest update and of course i check the record plan. Factory reset was also done.

 

Some idea what causes this problem??

 

Thanks

 

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#1
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1 Accepted Solution
Re:C100 and C310 does sometimes not stop recording-Solution
3 weeks ago - last edited a week ago

  @The_TFC 

Hi,
If you encounter the issue that the two cameras sometimes will record continuously recordings if you are configured to record the motion only, please confirm the following information.

    1. What's the model number and capacity of the two SD cards inserted into the cameras?

    2. Please go to the Tapo app > camera's Device Settings > Storage & Recording > Recording Schedule page and send me a picture of it.

    3. When the problem occurs, please go to the Tapo app > camera's Live View > Playback & Download > Playback > SD card page, select the date, and send me a picture of the timeline that shows the problem.

Best Regards

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#2
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8 Reply
Re:C100 and C310 does sometimes not stop recording-Solution
3 weeks ago - last edited a week ago

  @The_TFC 

Hi,
If you encounter the issue that the two cameras sometimes will record continuously recordings if you are configured to record the motion only, please confirm the following information.

    1. What's the model number and capacity of the two SD cards inserted into the cameras?

    2. Please go to the Tapo app > camera's Device Settings > Storage & Recording > Recording Schedule page and send me a picture of it.

    3. When the problem occurs, please go to the Tapo app > camera's Live View > Playback & Download > Playback > SD card page, select the date, and send me a picture of the timeline that shows the problem.

Best Regards

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#2
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Re:C100 and C310 does sometimes not stop recording
3 weeks ago - last edited 3 weeks ago

  @Solla-topee

 Thanks for your reply

 

Attached are the Informations.

Yesterday it starts recording at 5:40 because of my cat. She came in and go out of the room.  The record was running about 4 hours till i stoped it by hand.

The Scheduler is configured at both cams for 24hrs and also both cams have 64gb Sd card installed.  One Transcend 64gb (picture) and a SanDisk 64gb.

In this cam is the Transcend build in.

 

As this happens only once a "month" (only a feel) It could not be an wrong adjustment.

Hope this will help

 

Many thanks

 

 

 

 

 

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#3
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Re:C100 and C310 does sometimes not stop recording
2 weeks ago

  @The_TFC 

Hi,
1. Please ensure the camera's firmware and the Tapo app are up to date. If not, update the firmware or the Tapo app for a try.
2. Please refer to the instructions below to wait for the problem to happen again and then collect the camera log for further analysis.
How to get the log of Tapo Camera
Best Regards

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#4
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Re:C100 and C310 does sometimes not stop recording
Saturday

  @Solla-topee 

 

Hello,

today it happens again. 

This time it was a llittle bit different.

 

At 13:26 it starts recording, and record about 20 minutes.

"After" about 20 minutes, another event happens and this has stopped the recording after 1,5 minutes....

 

I have attached the record log which you want.

 

Thanks

 

 

File:
diagnose_log.zipDownload
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#5
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Re:C100 and C310 does sometimes not stop recording
Yesterday

  @The_TFC 

Hi,
Thank you for the information provided.

One more question, on the video recording lasts for around 20 minutes, are there motions detected all the time?
Best Regard

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#6
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Re:C100 and C310 does sometimes not stop recording
Yesterday

  @Solla-topee 

 

Hi I havent seen an motion at the start of the recording. and nothing in the 20 minutes. No one was at home. The only motion was at 13:45 when my cat comes in.

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#8
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Re:C100 and C310 does sometimes not stop recording
10 hours ago

  @The_TFC 

Hi,
I have escalated your case to the tech team, and they will follow up on this case via email. Please wait patiently.
Best Regards

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#9
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Re:C100 and C310 does sometimes not stop recording
10 hours ago

  @Solla-topee 

 

Thanks!

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#10
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