Hi,

I have a four camera setup at home with two C100 and two C310. I don't use Tapo Care. My issues is with downloading locally recorded clips.

On the C100 I am unable to download motion/person-detected recorded events. I can play and view them, but they are not available in the download section. If I manually record clips they are listed in the download section, but not if they are motion/person-detected clips.

On the C310 It's pretty much the same issue in the download section, but thankfully there's a 3-dot menu to download the motion event clip directly in the playback interface which looks different than on the C100.

So my two questions are:

1. How can I download locally recorded motion/person-detected recorded events on the C100? The download section on C100 only lists manual recordings (not motion/person-detected recordings).

2. Why are not all recordings (manual, motion-detected, person-detected events) listed in the download section but only manually recorded clips? This question applies to both C100 and C310.

I am of course on the same network as my cameras.

/Kind regards