Connection problem
When I open the app the camera always get disconnected
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Hi,
You can refer to the instructions below to troubleshoot the unstable issue.
What should I do if my Tapo smart device keeps losing connection or going offline?
Please confirm the following information if the problem remains.
1. The LED status on the camera when the issue occurs.
2. How often does the issue occur?
3. The troubleshooting you did and the results.
4. The signal strength(RSSI value) of the camera when it's working.
5. Is the camera displayed offline on the Tapo app in the local network?
Best Regards
- Copy Link
- Report Inappropriate Content
Hi,
You can refer to the instructions below to troubleshoot the unstable issue.
What should I do if my Tapo smart device keeps losing connection or going offline?
Please confirm the following information if the problem remains.
1. The LED status on the camera when the issue occurs.
2. How often does the issue occur?
3. The troubleshooting you did and the results.
4. The signal strength(RSSI value) of the camera when it's working.
5. Is the camera displayed offline on the Tapo app in the local network?
Best Regards
- Copy Link
- Report Inappropriate Content
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