Tapo C320WS Not connecting in Tapo App

Tapo C320WS Not connecting in Tapo App

Tapo C320WS Not connecting in Tapo App
Tapo C320WS Not connecting in Tapo App
2024-10-05 13:09:56 - last edited 2024-10-10 11:41:42
Model: Tapo C320WS  
Hardware Version: V2
Firmware Version: 1.1.15 Build 240605 Rel.49436n

I was using Tapo C320WS for more than 1.8 Years works perfectly.

 

But last few weeks issues started !!

 

1) Green colour in the video shown as pink colour in Tapo APP in both Buffering and Recorded video.

once we restrart works normally

 

2) Now its not connecting to Tapo APP and Frequently disconnecting

LED Status : Red for few sec,then stable green for 2 sec and Red/Green blinking and repeats the same.

 

3)Factory reset and tried to connect newly with Ethernet connection after muliple hard tries it was connectec but Still LED status is not Stable green.

LED Status : Red for few sec,then stable green for 2 sec and Red/Green blinking and repeats the same.

 

4) Factory Reset and tried with connecting in Wifi but its not showing in wifi mode itself !!

 

Kindly help me out to solve this issue.

 

Tapo C320WS is connected via TP Link 16 port ethernet Switch (TL-SG116E) in Cat6 cable.

 

Thanks

Magesh S G

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#1
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1 Accepted Solution
Re:Tapo C320WS Not connecting in Tapo App-Solution
2024-10-08 11:47:22 - last edited 2024-10-10 11:41:42

  @Solla-topee 

 

Hello 

 

I found issue finally it's power adapter problem and I have replaced new 9v power adapter the camera works flawlessly..

 

Thanks

 

Magesh S G

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Re:Tapo C320WS Not connecting in Tapo App
2024-10-08 11:43:06

  @MageshSG 

Hi, 
1. Please disconnect the camera from the switch and leave it powered on only.

2. Try to press the reset button on the camera for 10 seconds to factory reset it, how about the LED status change on the camera when resetting it?

3. If the LED flashes green and red after resetting, go to your phone > Settings > Wi-Fi page and check if you can find the default SSID of the camera.

Best Regards

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#2
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Re:Tapo C320WS Not connecting in Tapo App-Solution
2024-10-08 11:47:22 - last edited 2024-10-10 11:41:42

  @Solla-topee 

 

Hello 

 

I found issue finally it's power adapter problem and I have replaced new 9v power adapter the camera works flawlessly..

 

Thanks

 

Magesh S G

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#3
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Re:Tapo C320WS Not connecting in Tapo App
2024-10-10 11:41:39

  @MageshSG  Hi, glad to hear the case is solved and thank you for sharing your experience.

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