Tapo C200 cannot detect my GlobeAtHome 2.4ghz
Hi,
Just bought my Tapo C200 and after following the process only to stop as it cannot detect my wifi connection. I tried rebooting and redo the process but still it cannot detect my wifi connection.
Any advice, please
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Hi,
You can refer to the instructions below to troubleshoot if fail to configure the camera.
What should I do if I fail to configure Tapo Camera?
If the problem remains, please confirm:
1. Can you see the router's 2.4G name on your phone? When configuring the camera, can it detect other 2.4G Wi-Fi names?
2. If your router's 2.4G and 5G use the same name, change the 2.4G name to another one.
3. Enable the 2.4G guest network on your router, or enable a 2.4G hotspot Wi-Fi on your phone, then use a different phone to set up the camera and check if the camera sees the guest network/hotspot Wi-Fi name.
Best Regards
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Hi,
You can refer to the instructions below to troubleshoot if fail to configure the camera.
What should I do if I fail to configure Tapo Camera?
If the problem remains, please confirm:
1. Can you see the router's 2.4G name on your phone? When configuring the camera, can it detect other 2.4G Wi-Fi names?
2. If your router's 2.4G and 5G use the same name, change the 2.4G name to another one.
3. Enable the 2.4G guest network on your router, or enable a 2.4G hotspot Wi-Fi on your phone, then use a different phone to set up the camera and check if the camera sees the guest network/hotspot Wi-Fi name.
Best Regards
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@mmmnmmm Mine was FIXED by Step 4 in Case 4 from this guide:
Case 4. Cannot connect Tapo Cam to the router's network
4. Disable the special settings on the router for a try, such as MAC Filtering, Firewall rules, smart connect, etc.
Specifically, temporarily disabling the Firewall on my GlobeAtHome router and re-enabled it once the connection was established.
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@simpleboy0 Thank you for sharing your experience~
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