TAPO C200
I can't access my Tapo c200 by mobile data. I installed the camera and it works perfectly indoors, on wifi. However, when I leave the house, I can't access it with my iphone and on the 5G mobile network. It already includes DNS 8.8.8.8, but it didn't solve it.
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Hi,
You can refer to the instructions below to troubleshoot the reported issue.
What to do if I can't control my Tapo cameras on the Tapo app?
If the problem remains, please confirm:
1. The LED status on the camera.
2. The model number of your router.
3. Try to turn on a hotspot Wi-Fi on your phone, factory reset your camera, reconfigure it with a different phone, connect it to the hotspot Wi-Fi, and check if you can control the camera remotely.
Best Regards
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Hi,
You can refer to the instructions below to troubleshoot the reported issue.
What to do if I can't control my Tapo cameras on the Tapo app?
If the problem remains, please confirm:
1. The LED status on the camera.
2. The model number of your router.
3. Try to turn on a hotspot Wi-Fi on your phone, factory reset your camera, reconfigure it with a different phone, connect it to the hotspot Wi-Fi, and check if you can control the camera remotely.
Best Regards
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@blbmsouza79 estou com o mesmo problema... muito chateado q preciso e não tem jeito de funcionar fora da rede local. Tenho uma c200 e um tp-100, a tp-100 funcionando normal a nova, c200 somente local, já alterei dns, desativei firewall, e nada.
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Hi,
1. What's the LED status on your camera?
2. You can try to turn on a hotspot Wi-Fi on your phone, factory reset your camera, reconfigure it with a different phone, connect it to the hotspot Wi-Fi, and check if you can control the camera remotely.
Best Regards
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- Report Inappropriate Content
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