Thank you for your response.

Can you confirm if watching live stream via "Tapo App" when connected to the "same network as the Tapo i.e "LAN" " counts as "local viewing" or "remote viewing" ?

1. Do you see the error message when watching the camera's live stream or video clips stored on the SD card?

A: live stream (generally after getting alarm notification)

2. Generally, how many devices watch the camera via the Tapo app or RTSP?

A: Generally only one device (NVR) is connected to the camera via RTSP all the time. and I only check via the app occasionally. even though the app connection is shared with another tapo account and other account can view it but I've ensured that no other account was viewing via tapo app when this error occurred.

3. Have you shared your camera with other accounts? Or have you shared your account with other people?

A: Shared with only one tapo user but I've ensured that no other account was viewing via tapo app when this error occurs.

4. You can reboot the camera when the error appears to disconnect all the connections, then watch it again when it's rebooted.

A: I already did that and it fixed the issue. But this seems to be happening frequently and not very convenient. Compared to the other tapo camera I have this one takes longer to reboot. I feel this is a glitch in the camera firmware in which wrongly counts active connection and should be fixed via software update.