Pink screen

Pink screen

Pink screen
Pink screen
2024-07-06 09:01:53 - last edited 2024-07-12 03:38:43
Model: Tapo C520WS  
Hardware Version: V1
Firmware Version: 2.0. 4 Build 230829 REL 39900n

Brand new PTZ installed, and within a week it started relaying pink hues or black and white images with just a little pale green color depicting leaves. 

There is obviously something amiss with the ir, so how do i fix this? 

  0      
  0      
#1
Options
1 Accepted Solution
Re:Pink screen -Solution
2024-07-08 11:22:55 - last edited 2024-07-12 03:38:43

  @ToPDaWg 

Hi,
You can refer to the instructions below to troubleshoot and check if it helps.
What to do if the Tapo Camera image color is abnormal?
Best Regards

Recommended Solution
  0  
  0  
#2
Options
2 Reply
Re:Pink screen -Solution
2024-07-08 11:22:55 - last edited 2024-07-12 03:38:43

  @ToPDaWg 

Hi,
You can refer to the instructions below to troubleshoot and check if it helps.
What to do if the Tapo Camera image color is abnormal?
Best Regards

Recommended Solution
  0  
  0  
#2
Options
Re:Pink screen
2024-07-12 11:25:45

Try resetting the camera or updating the firmware. If that doesn't work, contacting Tapo Maintenance support might be the best option. Hope it gets fixed soon!

  0  
  0  
#3
Options

Information

Helpful: 0

Views: 436

Replies: 2

Related Articles