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Outdated FAQ - What Type of microSD Card does Tapo Camera Support?

Outdated FAQ - What Type of microSD Card does Tapo Camera Support?

Outdated FAQ - What Type of microSD Card does Tapo Camera Support?

2024-06-23 11:03:16 - last edited 2024-07-02 02:45:07

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Outdated FAQ - What Type of microSD Card does Tapo Camera Support?

2024-06-23 11:03:16 - last edited 2024-07-02 02:45:07

Tags: #MicroSD card #Recording #Installation #Presales

Model: Tapo C520WS

Hardware Version:

Firmware Version:

All the FAQs related to SD cards specifically say that -

"Based on our lab test results, sorry to tell you that the Samsung (256 GB, EVO plus U3, V30, A2, SDXC1) are not supported by any Tapo cameras."

https://www.tp-link.com/in/support/faq/3048/

I am using Samsung Evo Plus 256 GB (A2/V30) with C520WS without any issues - Recording, streaming etc.

On the Tapo app, the card status shows as "Good".

Why does the FAQ mislead users?

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2024-06-24 10:00:12 - last edited 2024-07-02 02:45:07

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Re:Outdated FAQ - What Type of microSD Card does Tapo Camera Support?-Solution

2024-06-24 10:00:12 - last edited 2024-07-02 02:45:07

Hi,
Based on our lab test results, these Samsung SD cards may not be reliable for long-term use in our cameras. I have received several reports of issues with these cards, including unexpected failures after a period of usage. Therefore, we do not recommend using these Samsung SD cards with our camera models.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

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2024-06-24 10:00:12 - last edited 2024-07-02 02:45:07

Posts: 13295

Helpful: 2287

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Stories: 8

Registered: 2020-05-19

Re:Outdated FAQ - What Type of microSD Card does Tapo Camera Support?-Solution

2024-06-24 10:00:12 - last edited 2024-07-02 02:45:07

Hi,
Based on our lab test results, these Samsung SD cards may not be reliable for long-term use in our cameras. I have received several reports of issues with these cards, including unexpected failures after a period of usage. Therefore, we do not recommend using these Samsung SD cards with our camera models.

Best Regards

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Recommended Solution

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#2

2024-06-23 11:03:16 - last edited 2024-07-02 02:45:07

Posts: 2

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Registered: 2024-06-23

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Tags

MicroSD card Recording Installation Presales