What can I do when 'previously configured' message appears during the camera configuration process?

What can I do when 'previously configured' message appears during the camera configuration process?

What can I do when 'previously configured' message appears during the camera configuration process?
What can I do when 'previously configured' message appears during the camera configuration process?
2024-06-20 11:07:03 - last edited 2024-07-25 03:38:44

This Article Applies to: 

All Tapo Cameras

 

Phenomenon description:

When configuring the Tapo camera on the Tapo app, the message "The device has been previously configured. Please reset your device first" or "Preconfigured Device" may appear.
See the pictures below.
 

 

Workaround:

1) If the prompt page has the options "Keep Existing Settings" or "Reset Smart Device", you can tap "Keep Existing Settings" to keep the existing settings except for Wi-Fi or tap "Reset Smart Device" to factory reset your camera and go next steps to configure it.

Alternatively, you can press the reset button on the Tapo camera for 10 seconds to factory reset it and then reconfigure it with the Tapo app.

 

2) If the prompt page has the options "Cancel" or "Go to Reset", please try to press the reset button on the Tapo camera for 10 seconds to factory reset it and then reconfigure it with the Tapo app.

Please pay attention to the LED changes on the camera to ensure you have reset it successfully as per its UG.

 

If the problem remains, reply to this thread with the following information for further analysis.
1. The model number and MAC address of the Tapo camera. You can send me(@Solla-topee) the MAC address via a private message.
2. The troubleshooting you did and the results.
3. The LED changes on the camera when resetting it.

 

 

More Articles:

What to do if I can't control my Tapo cameras on the Tapo app?
Unlock New Smart Home Capabilities with Alexa Integration on Your Tapo Camera/Video Doorbell
What can I do if the Tapo Solar Panel fails to charge the Tapo battery-powered cameras?

 

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#1
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1 Accepted Solution
Re:What can I do when 'previously configured' message appears during the camera configuration process?-Solution
2024-07-25 03:38:23 - last edited 2024-07-25 03:38:44

Hi, 
A client has shared his solution on the thread "The device has been previously configured...", and hope this can be helpful in this case.
Best Regards

Recommended Solution
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#4
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Re:What can I do when 'previously configured' message appears during the camera configuration process?
2024-06-21 07:30:54

  @Solla-topee tried those steps, its still persist with the message "previously configured" message. Somebody help please. 

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#2
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Re:What can I do when 'previously configured' message appears during the camera configuration process?
2024-06-24 12:11:11

  @Junnny 

Hi,

For the reported case, please help confirm the following information.

1. What's the model number of your camera?

2. Please send me the MAC address of the camera via a private message.

3. Describe the LED status on the camera when resetting it.

Best Regards

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#3
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Re:What can I do when 'previously configured' message appears during the camera configuration process?-Solution
2024-07-25 03:38:23 - last edited 2024-07-25 03:38:44

Hi, 
A client has shared his solution on the thread "The device has been previously configured...", and hope this can be helpful in this case.
Best Regards

Recommended Solution
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#4
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Re:What can I do when 'previously configured' message appears during the camera configuration process?
a week ago

  @Solla-topee I'm also having this issue

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#5
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Re:What can I do when 'previously configured' message appears during the camera configuration process?
Thursday

  @Leesoft 

Hi,
You can refer to the steps in this post to troubleshoot your issue.
Best Regards

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#6
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