Smart Mode in Night Mode Settings does not work
1. Time is 6:44 Pm
2. I selected Smart Mode in Night Mode Settings
3. Turn off outdoor lights, everything is Dark
4. Infrared mode turns on automatically (So far so good)
5. Went outside motion detected (So far so good)
6. Spotlight, LED does not turn on automatically (My problem)
7. Records it in infrared mode
8. It should turn on the spotlight and record it in Full-Color Mode, but it is not happening.
I have rebooted the CAM, and it does not fix it
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I had the same issue. The Smart Mode hadn’t worked at all. But after I changed some settings in the Alarm, which had been turned off, it suddenly started to work.
I think something about the Alarm was interfering with the Smart Mode.
I don’t know if it will work in your case, but I think it’s worth a try before you perform a factory reset.
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@Solla-topee Motion camera tracking is turned off, turning it on does not work either. Alarm is also turned off.
What ever the case, there is a problem. It should work as is, and its not working.
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@destar Ok messing with the alarm on and off seems to work... but I don't know how it will function.. looks random
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Hi,
Do you mean the spotlight turns on automatically when the camera detects events in the Night mode? If so, you can enjoy your device now.
If not, please help check if you can turn on and off the spotlight manually on the Tapo app> camera's Live View page.
Best Regards
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@Solla-topee i have the exact same issue and it seems a lot of people have this issue. When is it going to be fixed finally?
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Hi,
What's the model number of your camera? Please send me the MAC address+Forum ID 668048 via a private message.
Best Regards
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@Solla-topee C520WS
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Hi,
Thank you for the case report. I have escalated your case to the tech team, and they will follow up on your case via email. Please wait patiently.
Best Regards
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