Camera does not switch to night mode

Camera does not switch to night mode

Camera does not switch to night mode
Camera does not switch to night mode
2024-06-16 09:48:11 - last edited 2024-07-02 03:27:48

The camera is switched to auto but does not switch to night mode

the model is H200

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#1
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Re:Camera does not switch to night mode-Solution
2024-06-19 11:28:29 - last edited 2024-07-02 03:27:48

  @MikeyBkinloch 

 

Which night mode is the camera set to? You can check it under Camera Device Settings page-> Video & Display ->Night Mode Setting.

 

Is the camera installed behind the glass?

 

Please check what's the firmware version on both the C420 cameras and the smart hub H200. Ensure they're all updated. How to update the firmware of the Tapo&Kasa devices on the Tapo App

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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Re:Camera does not switch to night mode
2024-06-18 01:57:10

  @MikeyBkinloch 

 

Please double-check your device model? The H200 is the smart hub, not the camera.

 

Can you share an image of this situation here? Generally, the camera will transition to night mode after the surrounding area has reached a certain level of darkness.

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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Re:Camera does not switch to night mode
2024-06-18 09:24:34

  @Wayne-TP 

I think this is the package we have, sorry it's set up out of town

TP-Link Tapo C420S2 Smart Wire-Free Security Camera System - 2 Pack

 

 

 

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Re:Camera does not switch to night mode-Solution
2024-06-19 11:28:29 - last edited 2024-07-02 03:27:48

  @MikeyBkinloch 

 

Which night mode is the camera set to? You can check it under Camera Device Settings page-> Video & Display ->Night Mode Setting.

 

Is the camera installed behind the glass?

 

Please check what's the firmware version on both the C420 cameras and the smart hub H200. Ensure they're all updated. How to update the firmware of the Tapo&Kasa devices on the Tapo App

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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