@ZacNg 

Hi,
You can refer to the instructions below to troubleshoot.
Troubleshooting for cloud video recordings of Tapo CameraTapo Camera

If the problem remains, please help confirm:
1. The MAC address of the Tapo camera that has an issue. (You can send it to @Solla-topee via a private message)
2. The troubleshooting results of the above instructions.
3. The time and date without cloud video clips.

Best Regards

  @ZacNg 

Hi,
You can refer to the instructions below to troubleshoot if your camera keeps losing connection.
What should I do if my Tapo smart devices keep losing connection or going Offline?
 

If the issue is still the same, please help confirm the following information.

1. The MAC address of the device that has a problem. 
2. When an issue occurs, are the camera and your phone connected to the same Wi-Fi network? 
3. The model number of the Wi-Fi router and your network topology:
e.g. ISP Spectrum-Archer C7 router<Wireless> tapo device
4. The test results of the above troubleshooting steps.

Best Regards