D230 Doorbell detects motion outside zone

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D230 Doorbell detects motion outside zone

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D230 Doorbell detects motion outside zone
D230 Doorbell detects motion outside zone
2024-03-07 17:38:32 - last edited 2024-03-07 21:28:20
Model: Tapo D230S1  
Hardware Version: V1
Firmware Version: 1.1.14 Build 20231130 rel.74248

My D230 Doorbell detects motion outside green green, I.e when someone walks past or a bus go's past. People detection doesn't work for me, far to sensitive.

 

Attached screen grabs of setup and zone

 

this is something my ring doorbell didn't do.

 

"@Wayne-TP"

 

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#1
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10 Reply
Re:D230 Doorbell detects motion outside zone
2024-03-07 19:33:22 - last edited 2024-03-07 20:24:21

I have same question with D230S1.

In my case, I observed people out of green zone not triggering notification, but vehicles does.

Please advise, thanks.

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#2
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Re:D230 Doorbell detects motion outside zone
2024-03-08 07:28:34

  @Nickrno77 

Hi,
1. What's the Wake-up Sensitivity?
2. Please share a video showing that the person/bus movement out of the activity zone triggers the doorbell's motion detection feature to work.
Best Regards

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#4
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Re:D230 Doorbell detects motion outside zone
2024-03-08 07:29:42

  @A_New_User 

Hi, 
Please help confirm the following information for the reported case.
1. Ensure the camera, hub, and the Tapo app are up to date.

2. Send me the pictures of the doorbell's Detection page and Motion Detection page.
3. Confirm the Wake-up Sensitivity.
4. Send me a video showing the reported problem.
Best Regards
 

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#5
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Re:D230 Doorbell detects motion outside zone
2024-03-08 09:44:47
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#6
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Re:D230 Doorbell detects motion outside zone
2024-03-08 13:02:38

  @Nickrno77 

Hi,
Thank you for the information provided. I have reported the issue to the tech team, and they will likely reach out to you via email to continue troubleshooting your issue. Please check your email box and confirm.
Best Regards

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#7
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Re:D230 Doorbell detects motion outside zone
2024-03-08 13:17:42

  @Solla-topee 

 

yep got it thanks.

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#8
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Re:D230 Doorbell detects motion outside zone
2024-03-08 13:40:29

  @Solla-topee 

Thanks for the follow up.

I have disabled activity zone and re-enabled it, the issue seems gone.

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#9
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Re:D230 Doorbell detects motion outside zone
2024-03-11 12:19:19

  @A_New_User  

Hi, 

Thanks for your sharing. yes

Best Regards

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#10
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Re:D230 Doorbell detects motion outside zone
2024-03-20 19:25:07 - last edited 2024-03-20 19:25:42

  @Nickrno77 just to let you know I'm in touch with support, they updated the FW which gave me custom zones for people, cars etc. unfortunately I'm still getting movement notifications still outside the zones. If I turn the sensitivity down people coming to the door (not ringing) don't get picked up. Hopefully TP-Link support can fix this.

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#11
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Re:D230 Doorbell detects motion outside zone
2024-03-21 11:27:06

  @Nickrno77 

Hi, 
Thanks for the updates. It's recommended to update your test results to the tech team via email for further analysis, and they will continue to troubleshooting the case.
Best Regards

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#12
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