Tapo C225 camera cannot pair to Wifi 6 router

Tapo C225 camera cannot pair to Wifi 6 router

44 Reply
Re:Tapo C225 camera cannot pair to Wifi 6 router
2024-05-10 13:13:49

  @Wayne-TP 

Hello. Camera is now working with the beta firmware provided.

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#22
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Re:Tapo C225 camera cannot pair to Wifi 6 router
2024-05-27 12:24:09

  @Wayne-TP i'm having the same issue and I'm from the Netherlands with ODIDO as my ISP and using the Zyxel T-56. I've contacted TP- Link customer support and they said I should contact my ISP for this issue.

 

Could you also please share with me the beta firmware as well as how to install it?

I'll also send a private message of the MAC address. Thank you

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#23
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Re:Tapo C225 camera cannot pair to Wifi 6 router
2024-05-28 09:19:45

  @lwrnzs 

 

This solution may not apply to you as the ISP, and especially the router model is different.

 

You may try out the suggestions here first. What should I do if I fail to configure Tapo Camera?​​​​​​​

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#24
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Re:Tapo C225 camera cannot pair to Wifi 6 router
2024-05-28 09:55:10

  @Wayne-TP thank Wayne. Unfotunately, the points mentioned in the link doesn't solve the issue.

Similar to fellow community members that have posted here in this thread, I'm experiencing the following:

 

Set-up:

Modem: Zyxel T-56

2.4Ghz and 5Ghz bands are split

Encryption WPA2/WPA3

No MAC Filtering or special configuration in the router

Camera: Tapo C225 V2

 

Additional info: I have 1xC200, 1xC420, 6xT110, 4xP110, 1xH200 connected to my home network and unfortunately only the C225 is having problems.

 

Issue:

1. During setup, C225 confirms "connected to WiFi"

2. Gets stuck while pairing then fails

 

Things I've tried:

1. When I use my phone in tether mode and try to perform the setup via that connection then it succeeds.

 

2. In my router, I changed the IP address range from 192.168.1.XXX to 192.168.0.XXX because the router is automatically assigning 192.168.0.10 which is outside the IP range. Now the camera setup completes, however, after 2-3 mins the camera disconnects (slowly blinking red light). Tapo App becomes also unresponsive.

 

3. I've added a static DHCP for the device's MAC to 192.168.0.10 and when the Camera disconnects after 2-3mins I see that the IP address is changed to 169.254.XX.XX for some reason.

 

Please let me know if there's anything I could try further.

 

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#25
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Re:Tapo C225 camera cannot pair to Wifi 6 router
2024-06-02 13:44:50

  @NikosSp @Wayne-TP 

 

I'm having the issues, speedport plus 2 from Cosmote, (latest fiber black model), only I'm not seeing any of the dchp stuff on the settings. Also how do I do the whole 1 to 0 thing?  The camera says connected to wi-fi but then it wil not pair, the router is on wpa+wpa2 so it's not wp3-only.

 

Thank you in Advance.

 

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#26
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Re:Tapo C225 camera cannot pair to Wifi 6 router
2024-06-04 09:41:37

  @lwrnzs 

 

Check your PM please. laugh

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#27
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Re:Tapo C225 camera cannot pair to Wifi 6 router
2024-06-04 12:29:50

  @Wayne-TP Hi Wayne, I've successfully installed the beta firmware during 2-3 minute window using my current connection. So far it seems that the issue is now solved!

Thanks for providing this fix. I'll let you know if encounter any issues.

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#28
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Re:Tapo C225 camera cannot pair to Wifi 6 router
2024-06-25 06:02:49

@Wayne-TP 

 

Hello folks,

 

Word for word I have the exact same issue as @lwrnzs , Odido Zyxel router and C225 camera that kind of connects to the router, but gets assigned 192.168.0.10 while the range of the router is in the .1.x range, and when I change the DHCP range the camera gets a totally different IP. I tried all the possible solutions that are already mentioned in this thread but none of them work. Could you help me please? 

 

kind regards

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#29
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Re:Tapo C225 camera cannot pair to Wifi 6 router
2024-07-20 08:49:36 - last edited 2024-07-20 09:35:00
Hardware Version: V2
Firmware Version: v1.0.7 Build 231108

 

Can i please have a copy of the custom firmware and instructions on how to install it? Same situation with Cosmote router. less than 2 minutes of capture. DHCP set to 192.168.0.x

 

[edit] you should really push this firmware out of beta, you are getting scathing reviews on various portals due to connectivity issues.

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#30
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Re:Tapo C225 camera cannot pair to Wifi 6 router
2024-07-20 11:08:14

Same issue here on my C225V2, connection drops after roughly ~60seconds and camera goes to blinking RED mode. After I unplug and plug camera back in it works and after same time connection is dropped.

I've set reserved IP address for camera MAC to 192.168.0.25, band steering disabled and 2.4G / 5G networks are separate. Connected straight to ISP router SDMC  NE6037.

I have ran out of steps to troubleshoot, would be great if tplink engineer could reach out for fix.

 

Thanks

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#31
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