Troubleshooting What can I do if fail to stream the Tapo camera via the RTSP/ONVIF protocol?
Note: currently, some battery-powered cameras, such as Tapo C420, C400, and D230, do not support being viewed via the RTSP/ONVIF stream.
1. If the camera has subscribed to the Tapo Care service and inserted a microSD card, the RTSP stream can’t be established.
2. Check if the configuration on the camera is correct.
The link below includes some basic parameters that need to be configured on the camera.
How can I connect my Tapo camera to a NAS or NVR?
Note: Try to change the camera account(username and password) if they include special characters.
3. Check your network diagram, and confirm if you are streaming the camera locally or remotely.
If you are streaming the camera remotely, more configurations are required on your home network, for example, open port 554 or 2020 on your router for the camera, and find the public wan IP address on your router.
For example, the typical network diagram of streaming a camera via RTSP protocol on a PC locally:
4. Confirm the detailed phenomenon on the third-party apps/programs.
For example:
1) Third-party apps/programs are used, such as iSpy, VLC, etc.
2) The URL used to stream the camera, for example, rtsp://IP Address/stream1(For high-quality stream1).
3) The error message that appears if there is one.
5. Try to stream the camera on a PC with an iSpy or VLC program.
How to view Tapo camera on PC/NAS/NVR through RTSP/ONVIF Protocol?
Note: If several devices watch the camera simultaneously, close the Tapo app, and disconnect other RTSP/ONVIF connections first.
Please reply to this thread or start a new thread with the following information to get further help if the RTSP/ONVIF stream cannot be established.
1. The results of the above steps.
2. Collect the camera log if possible.
How to get the log of Tapo Camera?
3. The MAC address of your Tapo camera. You can find the MAC address on the camera’s Device Settings>Device Info page, and please send it to me(@Solla-topee) via a private message.
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@Solla-topee merhaba
Tapo_C520WS kameram var. rtsp linki üzerinden home asistana entegre etmek istiyorum fakat HD olarak rtsp linki çalışmıyor görüntü alamıyorum kamera eternet kablosuyla bağlı SD görüntü alıyor fakar HD görüntü rtsp bağlantısı ile alınamıyor . bu bağlantıları VLC programında da denedim rtsp://ıd:pw@192.168.1.xxx:554/stream1 olarak görüntü alamıyorum rtsp://ıd:pw@192.168.1.xxx:554/stream2 Olarak VLC den SD görüntü alıyorum. Care aboneliğim var Kamerada SD kart takılı değil bana yardımcı olabilir msiniz HD olarak RTSP baglantısından nasıl görüntü alabilirim
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I have Tapo_C520WS camera. I want to integrate it into the home assistant via the rtsp link, but the rtsp link does not work in HD. I cannot get an image. The camera is connected via ethernet cable and receives an SD image, but the HD image cannot be received via the rtsp connection. I also tried these links in the VLC program. I cannot get an image as rtsp://ıd:pw@192.168.1.xxx:554/stream1. I can get an SD image from VLC as rtsp://ıd:pw@192.168.1.xxx:554/stream2. I have a Care subscription. There is no SD card inserted in the camera. Can you help me? How can I get images in HD from RTSP connection?
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Hi,
Currently, the Tapo cameras support up to 4 simultaneous video streams (two mainstreams with high video quality + two substreams with low video quality), and if the camera has subscribed to the Tapo Care service, it will occupy a mainstream.
If you can stream the camera from VLC via rtsp://ıd:pw@192.168.1.xxx:554/stream2 but not via rtsp://ıd:pw@192.168.1.xxx:554/stream1, it may be other devices stream the camera via the mainstream.
You can try to reboot the camera to disconnect other devices watch the camera, turn on the camera, and check if you can stream the camera from VLC via rtsp://ıd:pw@192.168.1.xxx:554/stream1.
Best Regards
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When I try to log in with my username and password+ip of the camera via VLC it opens the video transmission without any problem but when I enter that data into the integration of "Tapo:Cameras Control" in home assistant I get an error: "Invalid authentication data . Make sure you have created your 3rd party account via Tapo app. You can also test if these credentials work via rtsp stream, for example VLC using link rtsp://username:password@IP Address:554/stream1"
Before I could see the cameras without problems in home assistant with the integration, a few weeks ago I lost access. Last week I set up home assistant in another house several minutes from mine and the same thing happens, it doesn't let you log in with the friend's account details either.
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Hi,
It's recommended to troubleshoot refer to the instructions here and let me know the test results of each step.
How many devices are streaming the camera when you establish the ONVIF/RTSP connection on your Home Assistant?
You may try to change the camera account or factory reset the camera and reconfigure it, then check if it helps.
Best Regards
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hi
In the 2 houses where I have this problem, I only tried to connect 1 device via ONVIF/RTSP
After performing the factory restore, I added my c210 to the tapo account again, then I tried to link to the TAPO plugin for home assistant but I couldn't even connect to the IP that the camera has assigned (Connection failed). According to what I was investigating, there are several users who claim that after the last Tapo firmware update they lost access from home assistant: the solution they give is to downgrade the firmware, but some already had problems doing this so I prefer not to. take a risk They have been waiting for a solution for more than a month with a firmware update that solves this. Thinking back, the firmware update I did coincides with the moment I lost access.
Trying with VLC I still have access to the camera after the factory restore.
I attach the link to the forum where they talk about this:
https://github.com/JurajNyiri/HomeAssistant-Tapo-Control/issues/551
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Hi,
Since you can establish the RTSP/ONVIF connection on the VLC program, it means that the Tapo C210 supports the RTSP/ONVIF protocols. We need to do further investigation to locate the issue and your cooperation is important.
I have escalated your case to the tech team, and they will contact you via email for further analysis. Please wait patiently for the email.
Best Regards
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@Roman_V my tapo tc40 can't work with ispy and vlc even on anycam. Please help
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Hi,
We need more detailed information about your case, it's recommended to follow the instructions on this thread to troubleshoot and then let me know the test results of each step.
Best Regards
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Hi All,
I am having the same problem - seemingly since the 1.3.11 upgrade which four of my five cameras did automatically - none of them are now able to be connected to with BlueIris.
These range from C100, C110 and C210.
The one that DID NOT upgrade is a C310 which remains on 1.3.9 and is still working.
They are all hardware version 1.0.
Interestingly a friend also uses a very similar setup to me, similar camera models and BlueIris - however he is on hardware version 4 - and similar if not NEWER version numbers and does not have this issue.
At the moment I feel as though a firmware update has been released which has bricked older hardware version devices...
Is there anything I can do to start debugging this?
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