@Fran69 

Hi,
Please ensure only your phone is watching the Tapo Cam 2 and disconnect other devices to watch it, then check if the image is clear.

Please check if there is anything stuck in front of the lens of Tapo Cam 2, and send me a picture of the camera's lens if possible.

Best Regards

  @Diptanshu 

Hi,
Please check if the camera lens is clean. If the outside of the lens is clean, you can carefully check whether there is mist inside the lens.
Are you watch the camera via the Tapo app? And does the camera work in a dry environment?
Best Regards

  @Diptanshu 

Hi,
We need more information to locate the issue, and I have reported it to the tech team. They will likely reach out to you via email to continue troubleshooting the problem, please check your email box and confirm.
Best Regards

  @RobEmmu 

Hi,
Please help confirm the following information for further analysis.
1. Ensure the camera's lens is clear. 
2. On the Tapo app>camera's Live View page, check if the Video Quality is set to HQ.
3. Disconnect the Tapo C200 from other devices if devices are streaming it via RTSP protocol, make sure only one phone is streaming the camera via the Tapo app.
4. Record a video manually on the camera's live view page, and try to play the video recording on the Tapo app, whether the issue remains.
Best Regards