Hello  @Solla-topee ,

so, the disconnection is happening for 10-20 seconds max, and the NVR simply fires the alarm of connection lost.
I tried to ping it from the NVR, but the time I connect, connection is back, so difficult to measure.

The fact is that from the App it works, looks a kind of issue with RTSP stream.

The NVR model I can't retrieve it, but it's one compatible with VMS app XMEYE App. Should be USA-1008F5/16F5

It's strange that I have 2 Tapo cameras C320WS and despite I change them position, it's always the same to get disconnected.

NVR Diagram: Internet -> Router -> NVR. The NVR has not accessed through Internet, but only in LAN.

Camera 1 diagram: Internet -> Router -> Wifi 2.4 ->  Camera

Camera 2 diagram: Internet -> Router -> Wifi 2.4 -> Exender RE330 -> Wifi-ext 2.4 -> Camera

It's always camera 2 failing, despite I change the position, so I am excluding network issue

Thanks
Marco

Solla-topee wrote

  @MarcoMod 

Hi Marco, 
1. Please try to disconnect the problematic C320WS from the NVR, press and hold on the reset button for 10s to reset it to factory default settings, and then reconfigure it and reconnect it to the NVR, then check if it will work fine.

 

2. If the problem remains, can you try to disconnect the working Tapo C320CS from the NVR, and then check if the other Tapo C320WS will be stable on the NVR?

 

By the way, for your previous question "Is it possible to still have SD record of even and RSTP 24hr/7dayd stream active", if you haven't subscribed to the Tapo Care service, the SD record and RTSP stream can be active at the same time.

Best Regards

Hello,
 

I made the test using the reset button and it didn't change the result.

The other camera is off due to some work into that area since yesterday afternoon, and last night camera has been disconnected from NVR for 20 minutes around 3AM. I checked the SD and registration were there, so looks only RTSP issue.

I found another think... I am using also an extender D-LINK with same network name, so could be that it's connected to it. Would it be possible to have a TP-LINK extender (for 300Mbps is enough ) as could be a kind of incompatibility between the camera and the extender? Without a 2nd extender I could not reach that location
Thanks 

  @Solla-topee Thanks!

 I will do some test, with and without the D-Link extender. For Diagnostic logs, is there a way to retrieve them without opening the camera? Thanks!